TC
Tuft Crowd
Unclaimed Business
TC
Tuft Crowd
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Entertainment & Gaming
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Tuft Crowd
Tuft Crowd has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Tuft Crowd across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Azhar S
1 reviews | Active since Jan 2020
6 Feb 2026, 11:04
*******
My experience with Tuft Crowd was utterly appalling and clearly outlines a practice of deceptive billing and poor service. Complaint regarding; What I was charged for vs. what I received: 1. Undisclosed Service Limitations: I booked and paid for the "Decoden Art experience" for two slots. Upon arrival, I was informed that the crafting options were severely limited to only hair clips and photo frames. There was zero disclosure of this limited stock online, in the booking process, or in our prior correspondence, which is unacceptable for a paid workshop. 2. Gross Overcharging for Unused Items: The receipt incorrectly charged me for two sets of 5 hair clips (R840 total), even though I explicitly stated that we only made and used one set of five clips. I requested a refund of R420 for the unmade, unrequested, and unused second set. 3. Erroneous Online Fee: I was charged an extra R90 shipping fee during the online booking, which the company later acknowledged as a "website error". Tuft Crowd’s ********* Response: 1. Refusal to Refund the R420 Overcharge: After declining their inconvenient offer to return to the studio to "complete the remaining set", the company outright refused to refund the R420 for the second set of clips that was never made. 2. Retroactive Justification for Incorrect Charge: Their reasoning was that "additional products such as cream glue and charms were used during the service, and those costs were already incurred and can’t be reversed". This is an ********* and dishonest attempt to justify a *****ulent R420 charge for a whole product by claiming minor material costs. Basic workshop materials should be factored into the cost of the one set of clips I did make, not used to justify an erroneous charge for a product I did not receive. This is not a partial refund request; it is a refund for a whole product that was never provided. 3. Inadequate Apology: Their apology for the limited stock was a generic statement about items selling out, completely sidestepping the core issue of their failure to disclose these limitations to a paying customer before they attended the workshop. The company's refusal to honor a clear refund request for a product they failed to provide, based on a flimsy justification for minor material costs, demonstrates a profound lack of integrity. They are only refunding the R90 website error fee. I strongly advise against booking any experience with Tuft Crowd.
Helpful (0)
|Replies (0)AS
Azhar S
1 reviews | Active since Jan 2020
6 Feb 2026, 11:04
*******
My experience with Tuft Crowd was utterly appalling and clearly outlines a practice of deceptive billing and poor service. Complaint regarding; What I was charged for vs. what I received: 1. Undisclosed Service Limitations: I booked and paid for the "Decoden Art experience" for two slots. Upon arrival, I was informed that the crafting options were severely limited to only hair clips and photo frames. There was zero disclosure of this limited stock online, in the booking process, or in our prior correspondence, which is unacceptable for a paid workshop. 2. Gross Overcharging for Unused Items: The receipt incorrectly charged me for two sets of 5 hair clips (R840 total), even though I explicitly stated that we only made and used one set of five clips. I requested a refund of R420 for the unmade, unrequested, and unused second set. 3. Erroneous Online Fee: I was charged an extra R90 shipping fee during the online booking, which the company later acknowledged as a "website error". Tuft Crowd’s ********* Response: 1. Refusal to Refund the R420 Overcharge: After declining their inconvenient offer to return to the studio to "complete the remaining set", the company outright refused to refund the R420 for the second set of clips that was never made. 2. Retroactive Justification for Incorrect Charge: Their reasoning was that "additional products such as cream glue and charms were used during the service, and those costs were already incurred and can’t be reversed". This is an ********* and dishonest attempt to justify a *****ulent R420 charge for a whole product by claiming minor material costs. Basic workshop materials should be factored into the cost of the one set of clips I did make, not used to justify an erroneous charge for a product I did not receive. This is not a partial refund request; it is a refund for a whole product that was never provided. 3. Inadequate Apology: Their apology for the limited stock was a generic statement about items selling out, completely sidestepping the core issue of their failure to disclose these limitations to a paying customer before they attended the workshop. The company's refusal to honor a clear refund request for a product they failed to provide, based on a flimsy justification for minor material costs, demonstrates a profound lack of integrity. They are only refunding the R90 website error fee. I strongly advise against booking any experience with Tuft Crowd.
0
Replies (0)ZF
Zimbini F
1 reviews | Active since Jan 2020
7 Aug 2024, 05:12
Tuft crowd management in
I had the worst service of all services. It’s funny how establishments would have unprofessional managers with attitude not knowing who you are. I came as a walk in and my first question was if walk ins were acceptable and I was told yes. I paid everything and left them sketching my rug. I came back and started working on my rug. At some point of frustration I asked them if it so happens they make the rug for me what is the cost. Feeling it was a bit high I said okay it’s fine I’ll carry on n try the rug my self. Bit by bit all the staff was outside due to a mantainance that was now taking place with chemicals used. This was the very first sign of unprofessionalism. No one came to me to say they have a sudden mantainance and ask me properly if I can come back later or when. I am a mother of a 2 month who is breastfeeding. As the smell got worse I got out as I’m concerned about my health in an establishment where a manager feels they have no need to explain what is going on. This was really fun and hurtful because we are the same people who cry jobs ****** when we really need schooling in customer service. I asked for the manager whilst I was outside. I told her I’m concerned with the chemical smell and find it very outrageous that no one cared to inform me of what was happening yet they were all outside. I was asked to come back again . Very unprofessional once again because I don’t see how one would assume I don’t work and have all the time in the world to come finish something that their company has led to the failure of me finishing it. We proceeded our conversation where she said had I don’t the rug half way she would charge me half for them to finish it . I asked them to finish it off and that I will pay the full amount. I did let her know I will leave a bad review for them. With that said it led to more bad attitude from the dolly lady manager. I am a customer and as a establishment I was failed and had my health put at risk as funny enough in our conversation when I told her I was concerned with the smell she told me she wondered how I was still inside when no one said anything. This is really funny I can’t. I told her I’m not happy with everything that was going on and asked for a machine so I can pay n go. She went inside and I assumed she was getting the machine. I waited yet another minutes as she was conversating with another person putting me on hold. I asked one of her staff to let her know I’m waiting on the machine. This is where it gets silly and you see unprofessional. She left the card machine inside only to come respond me if it’s her that will bring the machine to me. I am seriously disappointed and disgusted by this lady attitude at this point. I went it to pay and she tells me if I have a problem she can always refund me. I told her to do so and if so let it be immediate as no one had a problem but her. This prolonged to I can get my refund and I asked them then to continue the rug if I’m not getting my refund immediately. You failed to inform me of a maintenance in your place. You cared not who I am nor my health You refuse to finish the rug And you can’t pay me back immediately This has been the worst. I will still follow up more on this establishment. It is only after I raised my concerns I was told the chemical won’t harm me
Helpful (0)
|Replies (0)ZF
Zimbini F
1 reviews | Active since Jan 2020
7 Aug 2024, 05:12
Tuft crowd management in
I had the worst service of all services. It’s funny how establishments would have unprofessional managers with attitude not knowing who you are. I came as a walk in and my first question was if walk ins were acceptable and I was told yes. I paid everything and left them sketching my rug. I came back and started working on my rug. At some point of frustration I asked them if it so happens they make the rug for me what is the cost. Feeling it was a bit high I said okay it’s fine I’ll carry on n try the rug my self. Bit by bit all the staff was outside due to a mantainance that was now taking place with chemicals used. This was the very first sign of unprofessionalism. No one came to me to say they have a sudden mantainance and ask me properly if I can come back later or when. I am a mother of a 2 month who is breastfeeding. As the smell got worse I got out as I’m concerned about my health in an establishment where a manager feels they have no need to explain what is going on. This was really fun and hurtful because we are the same people who cry jobs ****** when we really need schooling in customer service. I asked for the manager whilst I was outside. I told her I’m concerned with the chemical smell and find it very outrageous that no one cared to inform me of what was happening yet they were all outside. I was asked to come back again . Very unprofessional once again because I don’t see how one would assume I don’t work and have all the time in the world to come finish something that their company has led to the failure of me finishing it. We proceeded our conversation where she said had I don’t the rug half way she would charge me half for them to finish it . I asked them to finish it off and that I will pay the full amount. I did let her know I will leave a bad review for them. With that said it led to more bad attitude from the dolly lady manager. I am a customer and as a establishment I was failed and had my health put at risk as funny enough in our conversation when I told her I was concerned with the smell she told me she wondered how I was still inside when no one said anything. This is really funny I can’t. I told her I’m not happy with everything that was going on and asked for a machine so I can pay n go. She went inside and I assumed she was getting the machine. I waited yet another minutes as she was conversating with another person putting me on hold. I asked one of her staff to let her know I’m waiting on the machine. This is where it gets silly and you see unprofessional. She left the card machine inside only to come respond me if it’s her that will bring the machine to me. I am seriously disappointed and disgusted by this lady attitude at this point. I went it to pay and she tells me if I have a problem she can always refund me. I told her to do so and if so let it be immediate as no one had a problem but her. This prolonged to I can get my refund and I asked them then to continue the rug if I’m not getting my refund immediately. You failed to inform me of a maintenance in your place. You cared not who I am nor my health You refuse to finish the rug And you can’t pay me back immediately This has been the worst. I will still follow up more on this establishment. It is only after I raised my concerns I was told the chemical won’t harm me
0
Replies (0)