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Turfmaster (Pty.)Ltd.
Claimed Business
T(
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
4|4 Reviews
Jun '25 - May '26
5(33.3%)
4(33.3%)
3(0%)
2(33.3%)
1(0%)
5(33.3%)
4(33.3%)
3(0%)
2(33.3%)
1(0%)
Frequently Asked Questions About Turfmaster (Pty.)Ltd.
Turfmaster (Pty.)Ltd. has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Turfmaster (Pty.)Ltd. across 40 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIS
IS
Ivaan S
1 reviews | Active since Jan 2020
5 Aug 2025, 06:31
Bought a Backpack leave blower on 30/07/25
Bought a Backpack leave blower on 30/07/25. When Unit arrived at my house the Safety shield was broken in 2. I contacted Turfmaster within 5 minutes after opening the box. Sent photos to show broken shield. Not even a response from them. Dead quiet !!! I question their quality control as well as their response to after sales customer care.
Helpful (0)
|Replies (0)IS
Ivaan S
1 reviews | Active since Jan 2020
5 Aug 2025, 06:31
Bought a Backpack leave blower on 30/07/25
Bought a Backpack leave blower on 30/07/25. When Unit arrived at my house the Safety shield was broken in 2. I contacted Turfmaster within 5 minutes after opening the box. Sent photos to show broken shield. Not even a response from them. Dead quiet !!! I question their quality control as well as their response to after sales customer care.
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Replies (0)GM
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Dean W
1 reviews | Active since Jan 2020
7 Mar 2025, 14:45
Absolutely shocking service
Charlene Grobler and Fred the apparent manager at Turfmaster seem to make up the sales team, To say i got bad service would be an overstatement because for it to b bad i would have to get some service. I ordered parts for my John Deere lawn mower and pd for it on the 21st February, was told i would receive my tracking number as soon as it was dispatched, they are now ignoring my messages and Fred who took 3 days too lie to me about my parts being in the shop and then 2 days later not being dispatched due to a John Deere error. the most pathetic customer service I have ever received, rather purchase elsewhere, because reading the comments here it seems like that is the level of customer service. PLEASE TELL ALL YOUR FREINDS NOT TO BUY HERE
Helpful (0)
|Replies (0)DW
Dean W
1 reviews | Active since Jan 2020
7 Mar 2025, 14:45
Absolutely shocking service
Charlene Grobler and Fred the apparent manager at Turfmaster seem to make up the sales team, To say i got bad service would be an overstatement because for it to b bad i would have to get some service. I ordered parts for my John Deere lawn mower and pd for it on the 21st February, was told i would receive my tracking number as soon as it was dispatched, they are now ignoring my messages and Fred who took 3 days too lie to me about my parts being in the shop and then 2 days later not being dispatched due to a John Deere error. the most pathetic customer service I have ever received, rather purchase elsewhere, because reading the comments here it seems like that is the level of customer service. PLEASE TELL ALL YOUR FREINDS NOT TO BUY HERE
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Mar 2025, 09:34
Don't get parts that you paid for
On 18 February 2025 I ordered parts, till today 7 March 2025 I have not received any parts, tried calling but the phone gets dropped every time, very bad service from Turfmaster online, I would recommend no one to buy parts from them online, its a nightmare
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Mar 2025, 09:34
Don't get parts that you paid for
On 18 February 2025 I ordered parts, till today 7 March 2025 I have not received any parts, tried calling but the phone gets dropped every time, very bad service from Turfmaster online, I would recommend no one to buy parts from them online, its a nightmare
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Replies (0)CJ
Chris J
1 reviews | Active since Jan 2020
3 Feb 2025, 07:40
POOR service from an (Un)reputable supplier -Turfmaster
We bought a Backpack Blower on 25 November 2024 from Turfmaster and collected the machine in Nigel at their branch. The machine was first used on 27 November and once a week thereafter. On 23 December (less than a month old) we experienced a problem with the machine as it wouldn't start. It ran for less than 8 hours during this time. After battling for hours, I eventually went to buy a new spark plug. After installation thereof the problem persist of not starting. Eventually it started but the engine ran uneven and it wouldn't rev. After inspection I saw that the air pipe from the carburetor was cracked. I phoned the supplier and various dealerships to obtain another piece of air pipe without success as it was holiday. I 'repaired' the pipe using duct tape and on 24 December forwarded Turfmaster an e mail regarding the issue. A few mails were sent backward and forward and to date no positive outcome was obtained. The last few mails were unanswered.
Helpful (0)
|Replies (0)CJ
Chris J
1 reviews | Active since Jan 2020
3 Feb 2025, 07:40
POOR service from an (Un)reputable supplier -Turfmaster
We bought a Backpack Blower on 25 November 2024 from Turfmaster and collected the machine in Nigel at their branch. The machine was first used on 27 November and once a week thereafter. On 23 December (less than a month old) we experienced a problem with the machine as it wouldn't start. It ran for less than 8 hours during this time. After battling for hours, I eventually went to buy a new spark plug. After installation thereof the problem persist of not starting. Eventually it started but the engine ran uneven and it wouldn't rev. After inspection I saw that the air pipe from the carburetor was cracked. I phoned the supplier and various dealerships to obtain another piece of air pipe without success as it was holiday. I 'repaired' the pipe using duct tape and on 24 December forwarded Turfmaster an e mail regarding the issue. A few mails were sent backward and forward and to date no positive outcome was obtained. The last few mails were unanswered.
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Replies (0)WN
Waylon N
1 reviews | Active since Jan 2020
7 Jan 2025, 11:45
Issues with Tanaka 52 Pro Brush cutter
Dear Karen, I hope this email finds you well. I am writing to report several issues I encountered with the Tanaka PRO 52 Brush Cutter that was delivered today. The machine was assembled and tested as soon as it arrived, but there are several concerns that need to be addressed, as they affect its performance. Cutting Head Spinning Uncontrollably: Upon starting the machine, I noticed that the cutting head continues to spin even when the throttle is not being pressed. This seems to be related to the clutch or idle speed. The machine appears to be running at a higher RPM than expected, with the cutting head constantly rotating. Throttle Mechanism Not Returning Properly: When I press the throttle, it doesn’t seem to return to the idle position as it should. The throttle lever appears to be sticking, and this is causing the engine to remain at high RPMs even when I’m not engaging the throttle. This could be a result of a problem with the throttle cable or the return spring. High Idle Speed: Despite following the correct fuel mixture instructions and filling the tank with a 25:1 ratio, the engine continues to idle at a very high RPM, even after the throttle lever is released. This could be due to an improper carburetor adjustment, but I suspect it might also be related to the throttle mechanism or a mechanical fault in the idle speed system. Increased Vibration: I also observed that the machine vibrates noticeably more than expected during operation. This could be caused by an imbalance in the cutting head, an issue with the anti-vibration system, or possibly due to the high idle speed causing unnecessary strain on the engine. These issues were immediately apparent after assembling the machine and testing it, and they are impacting the performance of the Tanaka PRO 52. Given these concerns, I would appreciate it if you could arrange for a technician to inspect the unit or guide me on how to resolve these issues. I look forward to your prompt response and assistance with this matter. Thank you for your attention to this. Kind regards, Waylon van Niekerk
Helpful (0)
|Replies (0)WN
Waylon N
1 reviews | Active since Jan 2020
7 Jan 2025, 11:45
Issues with Tanaka 52 Pro Brush cutter
Dear Karen, I hope this email finds you well. I am writing to report several issues I encountered with the Tanaka PRO 52 Brush Cutter that was delivered today. The machine was assembled and tested as soon as it arrived, but there are several concerns that need to be addressed, as they affect its performance. Cutting Head Spinning Uncontrollably: Upon starting the machine, I noticed that the cutting head continues to spin even when the throttle is not being pressed. This seems to be related to the clutch or idle speed. The machine appears to be running at a higher RPM than expected, with the cutting head constantly rotating. Throttle Mechanism Not Returning Properly: When I press the throttle, it doesn’t seem to return to the idle position as it should. The throttle lever appears to be sticking, and this is causing the engine to remain at high RPMs even when I’m not engaging the throttle. This could be a result of a problem with the throttle cable or the return spring. High Idle Speed: Despite following the correct fuel mixture instructions and filling the tank with a 25:1 ratio, the engine continues to idle at a very high RPM, even after the throttle lever is released. This could be due to an improper carburetor adjustment, but I suspect it might also be related to the throttle mechanism or a mechanical fault in the idle speed system. Increased Vibration: I also observed that the machine vibrates noticeably more than expected during operation. This could be caused by an imbalance in the cutting head, an issue with the anti-vibration system, or possibly due to the high idle speed causing unnecessary strain on the engine. These issues were immediately apparent after assembling the machine and testing it, and they are impacting the performance of the Tanaka PRO 52. Given these concerns, I would appreciate it if you could arrange for a technician to inspect the unit or guide me on how to resolve these issues. I look forward to your prompt response and assistance with this matter. Thank you for your attention to this. Kind regards, Waylon van Niekerk
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Replies (0)