POOR service from an (Un)reputable supplier -Turfmaster

We bought a Backpack Blower on 25 November 2024 from Turfmaster and collected the machine in Nigel at their branch. The machine was first used on 27 November and once a week thereafter. On 23 December (less than a month old) we experienced a problem with the machine as it wouldn't start. It ran for less than 8 hours during this time. After battling for hours, I eventually went to buy a new spark plug. After installation thereof the problem persist of not starting. Eventually it started but the engine ran uneven and it wouldn't rev. After inspection I saw that the air pipe from the carburetor was cracked. I phoned the supplier and various dealerships to obtain another piece of air pipe without success as it was holiday. I 'repaired' the pipe using duct tape and on 24 December forwarded Turfmaster an e mail regarding the issue. A few mails were sent backward and forward and to date no positive outcome was obtained. The last few mails were unanswered.