Turkish Airlines never against

On the 8 of February 2026 I had a flight from Istanbul to DBN.Ispoke to a cabin crew lady and told her my seat was broken.I was uncomfortable for over 10 hours on that fligjt.When I explained to her she said I must complain on the site and I will be compensated.When we arrived in JHB a guy came to fix the seat.Now I submitted my complaint on the site and they dismiss my complaint and say I shouldve told a cabin crew member which I did.I even spoke to a guy at theTK kiosk at King Shaka about this,He said he would follow up and get bank to me which he never did. I want to be compensated for this. I will not use Turkish airlines again.t