Never, never, never trust the sales rep. Always,always, always get it in writing from the Workshop Manager.

BEFORE I purchased the164kg, 8kva generator I stated the following to sales rep, Flora Ubisi, at Nelspruit branch. 1) The generator will need periodic services. 2) I personally cannot lift a 164kg generator. 3) Does TM Nelspruit offer a collection service as I can ONLY purchase an 8kva from a company that COLLECTS. Flora assured me that TM does indeed offer a collection service. She FAILED to tell me that only the driver comes with the vehicle to collect the 164kg generator. Try getting a 164kg onto a flatbed with one person. I dare you.