Turning Point Online and Faerie Glen - I demand a refund

I was directed to Turning Point Online from the Turning Point Store in Pretoria East. I was told to do this because the Turning Point Store in Faerie Glen did not hold stock. I ordered my shoes on the 27th April 2019 from Turning Point Online and received an email stating that there would be a 10 - 15 working day lead time.

I phoned the Turning Point Online store from the 21st of May because I had not received any notification of my delivery. On the 27th of May after not receiving any clarity on any of my phone calls I requested a refund should my shoes not be delivered that week. On the 29th May 2019 I received notification that my shoes were on their way. The notification contained an image of the shoes I had ordered. When I collected the shoes on the 31st May 2019 it was the wrong shoes. Ie. Not the shoes I ordered online that were pictured on my receipt and on the notification of delivered.

When I phoned the Turning Point Store online store in Faerie Glen to arrange exchange of the shoes they insist that they have nothing to do with the Turning Point Online Store and that they are different companies with different owners.

I am so fed up with the pathetic service, I requested to return the shoes I received which are incorrect for a full refund. I phoned every day last week from the 3rd to the 7th of May and have received no assistance in this matter. Instead, the staff ask why I do not use the shoes I received because they are my size. This is not the point, this is not the style that I ordered, which suits my dance style.

This week I have not received any communication relating to how this matter will be resolved. I am appalled and disappointed by the service from Turning Point. I would also urge that a company called Turning Point in Faerie Glen not refer clients to Turning Point Online store only to claim that the companies have no affiliation. I demand a refund and to return the incorrect shoes that were delivered to me.