TP
Tuscan Projects
Unclaimed Business
TP
Tuscan Projects
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Ranking
#3
in Construction & Hardware
NPS Score
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Recommended: Unlikely
Recent reviews (0)
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Tuscan Projects Tuscan Projects
1 reviews | Active since Jan 2020
12 Dec 2020, 06:49
Reply to Very Bad and Frustrating Experience
In response to a review "Very bad and frustrating experience" This review is unfortunately a personal issue. We have done renovation work for this client a couple of times, we have known them for more than 20 years and live in the same community. We will never deny that faults occur in our industry, but we always strive to rectify to clients satisfaction
Helpful (0)
|Replies (0)TPTP
Tuscan Projects Tuscan Projects
1 reviews | Active since Jan 2020
12 Dec 2020, 06:49
Reply to Very Bad and Frustrating Experience
In response to a review "Very bad and frustrating experience" This review is unfortunately a personal issue. We have done renovation work for this client a couple of times, we have known them for more than 20 years and live in the same community. We will never deny that faults occur in our industry, but we always strive to rectify to clients satisfaction
0
Replies (0)MN
Mike N
1 reviews | Active since Jan 2020
30 Nov 2020, 12:37
Very bad and frustrating experience
Very bad experience. Some 6 weeks or so after the actual project was stopped by me, because of quality issues. (I asked the owners to leave my premises) List of issues long and very frustrating. Not the first project they did for me, but I must say that the quality on last build, has been very poor/sub standard. Will not recommend then at all.
Helpful (0)
|Replies (0)MN
Mike N
1 reviews | Active since Jan 2020
30 Nov 2020, 12:37
Very bad and frustrating experience
Very bad experience. Some 6 weeks or so after the actual project was stopped by me, because of quality issues. (I asked the owners to leave my premises) List of issues long and very frustrating. Not the first project they did for me, but I must say that the quality on last build, has been very poor/sub standard. Will not recommend then at all.
0
Replies (0)MN
Mike N
1 reviews | Active since Jan 2020
21 Oct 2020, 13:04
Tuscan Projects Disappointing Attitude and Unprofessional
I would normally not go out of my way to place an extremely negative review… I feel that things can go wrong and will. The above being said I believe the single most important response to things going wrong is acknowledging them and correcting them or working towards a solution. Penny Maxwell (The owner of Tuscan Projects in Pretoria Moot) has the single worst attitude I have come across in all my business dealings with a building contractor, ever. They were affordable. Point. The rest is in serious demand. Johan and Penny (an older couple) does what most “bakkie bouers” do, but the difference is that they take absolutely no ownership of ANYTHING that goes wrong. You will be told that the plumber did this, or the tilers did that, but no ownership. Also, they will dump the staff there in the morning and if you are very lucky you will see them again that day. This was the MO after they had more than one site. My list of issues is both long and completely unacceptable rookie mistakes, which I will not share. The moment that I started pointing out issues, Johan (owner’s husband) became furious. No problem right, one just escalates the issues to the owner. No, Penny was even worse and screamed at me in front of everyone, explaining to me that a 65-year-old man (her husband with the bad attitude) has to be accepted for what he was! I just could not believe that a supplier could talk to a customer like that. The saga is ongoing and Penny has become extremely personal and threatening. In summary, if you cannot afford a real building company, then rather take two weeks of leave and go get the actual workers (plumbers, electricians, handymen etc), and borrow a buddy’s bakkie and manage it yourself…. Because these guys are going to leave you thinking you should have done exactly that. Good luck Tuscan Projects (Penny Maxwell)
Helpful (0)
|Replies (0)MN
Mike N
1 reviews | Active since Jan 2020
21 Oct 2020, 13:04
Tuscan Projects Disappointing Attitude and Unprofessional
I would normally not go out of my way to place an extremely negative review… I feel that things can go wrong and will. The above being said I believe the single most important response to things going wrong is acknowledging them and correcting them or working towards a solution. Penny Maxwell (The owner of Tuscan Projects in Pretoria Moot) has the single worst attitude I have come across in all my business dealings with a building contractor, ever. They were affordable. Point. The rest is in serious demand. Johan and Penny (an older couple) does what most “bakkie bouers” do, but the difference is that they take absolutely no ownership of ANYTHING that goes wrong. You will be told that the plumber did this, or the tilers did that, but no ownership. Also, they will dump the staff there in the morning and if you are very lucky you will see them again that day. This was the MO after they had more than one site. My list of issues is both long and completely unacceptable rookie mistakes, which I will not share. The moment that I started pointing out issues, Johan (owner’s husband) became furious. No problem right, one just escalates the issues to the owner. No, Penny was even worse and screamed at me in front of everyone, explaining to me that a 65-year-old man (her husband with the bad attitude) has to be accepted for what he was! I just could not believe that a supplier could talk to a customer like that. The saga is ongoing and Penny has become extremely personal and threatening. In summary, if you cannot afford a real building company, then rather take two weeks of leave and go get the actual workers (plumbers, electricians, handymen etc), and borrow a buddy’s bakkie and manage it yourself…. Because these guys are going to leave you thinking you should have done exactly that. Good luck Tuscan Projects (Penny Maxwell)
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Replies (0)