How long should we wait to get answers

January 2023 between 12 or 16 not sure with the date but went to Tutela office in springs Geduld to assist me hence I was sent by Werda primary school were I registered my son (Botshelo Motsugi) for grade 1.the school wanted a guardian document to prove that his under my care before they can accept him. Indeed coming to the office i was help by the white lady forgot her name explained everything to her then she informed me I must go to the other room I found two black ladies and explained my story and lady wrote my details and promise they will call me. A week past with no call I had to call them back coz I was pushed by the pressure am getting from school office that they not going to accept my son without that guadship letter and mind you already school were few days opened!! A man by the name of Bongane asked me to come collect that letter so I can send to school then also SASSA OFFICE for him to also receive grant he informed how the procedure works in foster care then he mentioned he is the one who will be handledling my case. Follwed the procedure I got from him going to court etc then application started. Feb, March,April passed without any communication!!! As much I understand that am not the Only one with a application at Tutela and I don't want to be treated in that special case but the silent for me was surprisingly. I had to call the office for the Third time to ask whats going on the lady I spoke to promised to give update hence Bongane no longer work in the office.They will contact me once they find someone to take over my case. Second of May I received a call from their office and the lady mention they just got my file and they want to book and appointment to come to my house for inspection etc. Two weeks past on and two ladies came. I've asked them after the interview etc whats the next step coz as much I understand the procedure might take longer but the communication its lacking coz I want to put the son to my medical aid and I can't do that without everything been finalized. They told me am almost done they just have to book an appointment with other social workers for me and Botshelo to check the relationship etc then after its court then everything will be done.

20 June2023 at 15:26 pm I received a call from the lady by the name of Sphelele if am not mistaken she introduced her self calling from Tutela office and she asked me if I can explain FROM THE START whats going !!! Haibo!! I was so puzzled like really whats going on here???because two ladies came last month to interview and check the house etc so you calling me today to ask me to start explaining from the beginning. I asked her if the ladies didn't write on the file exactly what happening? Coz am pretty much sure they did coz they also asked me same question and they were writing everything down. She became so arrogantly rude her tone just changed telling me if I don't want to explain she will hang up the call and move to another file!! Like really 😒. So I asked her so which means am not allowed to ask any questions because if am gonna explain again from the beginning you will be the FOURTH person now since i stepped in that Office. She responded there's Nothing she can do if i don't want to talk she will put my file aside then she hang up.I was so furious and annoyed with her the Disrespect?? because first her telling me she will hang up and move to another file as if she's doing me a favor here. I really fail to understand what's going on here!! As much as Bongane explained the procedure BUT THIS??? Where is Batho Pele principles?? I am very disappointed on this service I went to the office Monday after that rude call and that didn't find her and ever since I haven't received Any communicating. Am totally heartbroken with such service . If someone resigned Definitely they do a hand over to someone new. I really ask myself is this how our grandparents are treated because majority of the they do foster care. The suffering of months waiting patiently and we get such *** service specially from a woman who is a mother maybe not knowing how difficult to raise a child . You Tutela people were suppose to meet us half way I believe by taking this kids in our care and taking full responsibility we trying to avoid this kids not to be raised on Streets meeting up with people who just doing their job because they expecting a salary end of the month clearly we still have a long way to for a better change!!! Till today as am written this email I haven't received any feed back nor communication so clearly my file has been putted aside like she mentioned. As for Sassa application I don't even wanna mention that coz ever since Bongane gave me that letter to go with it to their office I've been running around like a headless chicken been sent from. Pillar to post ... till this day Botshelo haven't received any better service from both of this department.