2 MONTHS AND NO REFUND! THIEVES!

I purchased a forklift part from TVH. The part that they supplied was incorrect. I paid for the item and courier costs. I returned the item and am waiting since 23.07.2015<br> Their land line in Durban never seems to be available or engaged nor do I get any response from Ricardo. I did speak with a Mr Siva at their JHB branch, he emailed Ricardo and copied me but even then too, no response.<br> BUCH OF THIEVES!