Poor customer service.

TVH PARTS SOUTH AFRICA PTY LTD 90 Electron Ave, Isando, Kempton Park, 1600 Auto parts store Requested a quote for a motor that we need parts on, sent a list through, received a quote from Isaac Longo, whom then added a part that I did not request, I emailed back, asking to revise the quote, to remove that and add something else, no response, sent another email, having to cc in I assume the sales dep, which I then got a response, and also a phone call, to which I was told to make up my mind, that he cannot revise the quote and I was interrupted when I wanted to ask why add something that I in fact did not want? So at the request of another sales person, to assist me with the quote, the phone was dropped in my ear. This is how clients get treated? Not professional at all, so my client accepted the quote, and now I am taking my business elsewhere.