Subject: Formal Complaint – Issues with Invoicing, Payments, and Communication

Dear Travel with Flair Team,

I am writing to raise serious concerns regarding the way our account has been handled: Budleigh Guest House to be precise.

Invoicing Confusion – Despite following your official video guide, different staff members provide contradictory instructions. This lack of consistency wastes time and creates unnecessary errors.

Delayed Payments – As we are on a pre-paid account, payment should be received promptly after invoicing. Instead, it takes weeks or months, while we are still charged a 13% commission.

Unfair Reclassification of Invoices – When payments are late and we raise the issue, we are often told the invoice was “incorrect” so that it no longer counts as late. This is unacceptable.

Poor Communication – Requests for proof of payment or clarification frequently go unanswered, leaving us without resolution.

Reconciliation Burden – Your team shifts the responsibility of tracking vouchers and invoices onto us. This is your responsibility, not ours.

We expect:

Clear, standardized invoicing instructions.

Payments processed within the agreed pre-paid terms.

Transparent communication regarding late payments.

Your team to take ownership of reconciliation, not ours.

Unless these issues are addressed immediately, we will be forced to reconsider our partnership and explore other options.