TWF Travel
Verified Business
TWF Travel
Verified Business
9 Reviews (last 12 months)
Responds in 205 hours 25 min
Performance(last 12 months):
0Trustindex Rating
#9Ranked In Travel & Vacation
205h 25mReply Time
0 NPSUnlikely
Replied to 78% of negative reviews
Reply time on negative reviews: 205 hours 25 min
TrustIndex
0
Ranking
#9
in Travel & Vacation
Avg Reply
205h 25m
NPS Score
0
Recommended: Unlikely
Replied to 78% of negative reviews
Reply time on negative reviews: 205 hours 25 min
Review Distribution
1|9 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About TWF Travel
TWF Travel has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. They reply to 78% of negative reviews, typically within 205 hours 25 min. Hellopeter has tracked TWF Travel across 100 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMN
Muddassir N
1 reviews | Active since Jan 2020
24 Feb 2026, 11:48
Payments Issue
Our guesthouse has been working with TWF under agreed 30-day payment terms. Unfortunately, payments have consistently not been received within the agreed timeframe. At the time of writing, we are still awaiting outstanding payments dating back to November 2025. Despite multiple follow-ups via email to various listed contact addresses, as well as communication through the complaints hotline, we have not received satisfactory resolution or clear payment confirmation. Additionally, when prepayment is requested to mitigate ongoing delays, we have been informed that a 5% deduction would apply. This places additional financial pressure on suppliers who are already carrying overdue balances. Reliable and timely payments are essential in the hospitality industry, especially for small accommodation providers managing operational costs.
Helpful (0)
|Replies (0)MN
Muddassir N
1 reviews | Active since Jan 2020
24 Feb 2026, 11:48
Payments Issue
Our guesthouse has been working with TWF under agreed 30-day payment terms. Unfortunately, payments have consistently not been received within the agreed timeframe. At the time of writing, we are still awaiting outstanding payments dating back to November 2025. Despite multiple follow-ups via email to various listed contact addresses, as well as communication through the complaints hotline, we have not received satisfactory resolution or clear payment confirmation. Additionally, when prepayment is requested to mitigate ongoing delays, we have been informed that a 5% deduction would apply. This places additional financial pressure on suppliers who are already carrying overdue balances. Reliable and timely payments are essential in the hospitality industry, especially for small accommodation providers managing operational costs.
0
Replies (0)JDLH
Jozua De La Harpe
1 reviews | Active since Jan 2020
20 Feb 2026, 04:30
Forever late payments. TWF disrespect service providers.
I have been working with TWF as service provider in the hospitality industry for many years. Forever it has been a struggle to get paid on time. The agreement is 30 days. TWF however extend this to 90 days plus. You will seldom be paid more than 30% of outstanding money's.. I see Christiaan's name being mentioned in other reviews. Christiaan has not once answered any of my E mails. TWF is again late, more than 60 days of statement, on my payment. Promises of payment does not materialize. Emails are not rep**** to... It seems as if staff are encouraged to perform payment as late as possible. I would appreciate a value statement from TWF.
Helpful (0)
|Replies (0)JDLH
Jozua De La Harpe
1 reviews | Active since Jan 2020
20 Feb 2026, 04:30
Forever late payments. TWF disrespect service providers.
I have been working with TWF as service provider in the hospitality industry for many years. Forever it has been a struggle to get paid on time. The agreement is 30 days. TWF however extend this to 90 days plus. You will seldom be paid more than 30% of outstanding money's.. I see Christiaan's name being mentioned in other reviews. Christiaan has not once answered any of my E mails. TWF is again late, more than 60 days of statement, on my payment. Promises of payment does not materialize. Emails are not rep**** to... It seems as if staff are encouraged to perform payment as late as possible. I would appreciate a value statement from TWF.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Dec 2025, 10:14
Quick to book, but don't expect payments to be as per contract
It's not the first time a reviewed this agency. After the first review we received payments on time for a while, and after that it was a struggle to even get a reply on my emails. So, I'm hoping after this review, I will at least get a few months payments on time, before the struggle starts again. Santi and Christiaan were quick to reply to the previous review and made promises about payments that will be on time My business, Palmhof Chalets in ***amas, have a 30-day contract with TWF Pretoria. They owe me R273K just for October 2025. The total outstanding balance is much more than that. I have sent so many emails requesting payments to be done every month end but never got any response. For me as a small business owner, that's a lot of expenses to carry, even for 30 days, but that's okay. I'm just asking, please honour our 30-day contract and pay me every month end.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Dec 2025, 10:14
Quick to book, but don't expect payments to be as per contract
It's not the first time a reviewed this agency. After the first review we received payments on time for a while, and after that it was a struggle to even get a reply on my emails. So, I'm hoping after this review, I will at least get a few months payments on time, before the struggle starts again. Santi and Christiaan were quick to reply to the previous review and made promises about payments that will be on time My business, Palmhof Chalets in ***amas, have a 30-day contract with TWF Pretoria. They owe me R273K just for October 2025. The total outstanding balance is much more than that. I have sent so many emails requesting payments to be done every month end but never got any response. For me as a small business owner, that's a lot of expenses to carry, even for 30 days, but that's okay. I'm just asking, please honour our 30-day contract and pay me every month end.
0
Replies (0)RW
Ronelle W
1 reviews | Active since Jan 2020
28 Nov 2025, 08:49
Bad PAYERS
Good day If I could give TWF minus stars, that is what I would have do This is by far the most unreliable travel agent for us as a service provider NO PAYMENT NO FOLLOW UP But their guests needs to stay over and then you do not ever hear from them or the guest PLEASE DO NOT ACCOMMODATE THEIR GUESTS
Helpful (0)
|Replies (0)RW
Ronelle W
1 reviews | Active since Jan 2020
28 Nov 2025, 08:49
Bad PAYERS
Good day If I could give TWF minus stars, that is what I would have do This is by far the most unreliable travel agent for us as a service provider NO PAYMENT NO FOLLOW UP But their guests needs to stay over and then you do not ever hear from them or the guest PLEASE DO NOT ACCOMMODATE THEIR GUESTS
0
Replies (0)KO
Keagan O
1 reviews | Active since Jan 2020
5 Sept 2025, 14:10
Lack of Service
I am writing to express serious concerns about the level of service we have experienced while working with your company. Unfortunately, the overall handling of our account has been inconsistent, unreliable, and far below expectations. The main issues include: Unclear Processes – Guidance on how to work with your systems is inconsistent, and different staff provide conflicting information. This creates unnecessary confusion and undermines trust. Unreliable Service Delivery – Despite being on a pre-paid account, we continue to face delays that negatively impact our operations. The reliability of your service does not match the commitments made. Lack of Accountability – When problems arise, responsibility is often shifted rather than resolved. This leaves us feeling unsupported and undervalued as a partner. Poor Communication – Requests for clarification or updates frequently go unanswered. This lack of transparency makes it extremely difficult to plan and manage our business effectively. Customer Burden – Too often, the responsibility for resolving issues is placed back on us, instead of being handled by your team. This is not the level of service expected from a professional partner. We expect immediate improvement in the following areas: Clear, standardized processes that your team consistently follows. Reliable service that honors the terms we agreed upon. Open, timely, and transparent communication. Accountability from your team in resolving issues without shifting the burden onto us.
Helpful (0)
|Replies (0)KO
Keagan O
1 reviews | Active since Jan 2020
5 Sept 2025, 14:10
Lack of Service
I am writing to express serious concerns about the level of service we have experienced while working with your company. Unfortunately, the overall handling of our account has been inconsistent, unreliable, and far below expectations. The main issues include: Unclear Processes – Guidance on how to work with your systems is inconsistent, and different staff provide conflicting information. This creates unnecessary confusion and undermines trust. Unreliable Service Delivery – Despite being on a pre-paid account, we continue to face delays that negatively impact our operations. The reliability of your service does not match the commitments made. Lack of Accountability – When problems arise, responsibility is often shifted rather than resolved. This leaves us feeling unsupported and undervalued as a partner. Poor Communication – Requests for clarification or updates frequently go unanswered. This lack of transparency makes it extremely difficult to plan and manage our business effectively. Customer Burden – Too often, the responsibility for resolving issues is placed back on us, instead of being handled by your team. This is not the level of service expected from a professional partner. We expect immediate improvement in the following areas: Clear, standardized processes that your team consistently follows. Reliable service that honors the terms we agreed upon. Open, timely, and transparent communication. Accountability from your team in resolving issues without shifting the burden onto us.
0
Replies (0)KO
Keagan O
1 reviews | Active since Jan 2020
5 Sept 2025, 13:07
Bad Business practices.
I am re-writing this review as it was taken down by hellopeter. Most of the reviews that concern Travel with Flair are financially related, im not the only one. Dear Travel with Flair Team, I am writing to raise serious concerns regarding the way our ongoing business has been handled and lack of service. Invoicing Confusion – Despite following your official video guide, different staff members provide contradictory instructions. This lack of consistency wastes time and creates unnecessary errors. Delayed Payments – As we are on a pre-paid account, payment should be received promptly after invoicing. Instead, it takes weeks or months, while we are still charged a 13% commission. Unfair Reclassification of Invoices – When payments are late and we raise the issue, we are often told the invoice was “incorrect” so that it no longer counts as late. This is unacceptable. Poor Communication – Requests for proof of payment or clarification frequently go unanswered, leaving us without resolution. Reconciliation Burden – Your team shifts the responsibility of tracking vouchers and invoices onto us. This is your responsibility, not ours. We expect: Clear, standardized invoicing instructions. Payments processed within the agreed pre-paid terms. Transparent communication regarding late payments. Your team to take ownership of reconciliation, not ours. Unless these issues are addressed immediately, we will be forced to reconsider our partnership and explore other options.
Helpful (0)
|Replies (0)KO
Keagan O
1 reviews | Active since Jan 2020
5 Sept 2025, 13:07
Bad Business practices.
I am re-writing this review as it was taken down by hellopeter. Most of the reviews that concern Travel with Flair are financially related, im not the only one. Dear Travel with Flair Team, I am writing to raise serious concerns regarding the way our ongoing business has been handled and lack of service. Invoicing Confusion – Despite following your official video guide, different staff members provide contradictory instructions. This lack of consistency wastes time and creates unnecessary errors. Delayed Payments – As we are on a pre-paid account, payment should be received promptly after invoicing. Instead, it takes weeks or months, while we are still charged a 13% commission. Unfair Reclassification of Invoices – When payments are late and we raise the issue, we are often told the invoice was “incorrect” so that it no longer counts as late. This is unacceptable. Poor Communication – Requests for proof of payment or clarification frequently go unanswered, leaving us without resolution. Reconciliation Burden – Your team shifts the responsibility of tracking vouchers and invoices onto us. This is your responsibility, not ours. We expect: Clear, standardized invoicing instructions. Payments processed within the agreed pre-paid terms. Transparent communication regarding late payments. Your team to take ownership of reconciliation, not ours. Unless these issues are addressed immediately, we will be forced to reconsider our partnership and explore other options.
0
Replies (0)KO
Keagan O
1 reviews | Active since Jan 2020
5 Sept 2025, 08:50
Subject: Formal Complaint – Issues with Invoicing, Payments, and Communication
Dear Travel with Flair Team, I am writing to raise serious concerns regarding the way our account has been handled: Budleigh Guest House to be precise. Invoicing Confusion – Despite following your official video guide, different staff members provide contradictory instructions. This lack of consistency wastes time and creates unnecessary errors. Delayed Payments – As we are on a pre-paid account, payment should be received promptly after invoicing. Instead, it takes weeks or months, while we are still charged a 13% commission. Unfair Reclassification of Invoices – When payments are late and we raise the issue, we are often told the invoice was “incorrect” so that it no longer counts as late. This is unacceptable. Poor Communication – Requests for proof of payment or clarification frequently go unanswered, leaving us without resolution. Reconciliation Burden – Your team shifts the responsibility of tracking vouchers and invoices onto us. This is your responsibility, not ours. We expect: Clear, standardized invoicing instructions. Payments processed within the agreed pre-paid terms. Transparent communication regarding late payments. Your team to take ownership of reconciliation, not ours. Unless these issues are addressed immediately, we will be forced to reconsider our partnership and explore other options.
Helpful (0)
|Replies (0)KO
Keagan O
1 reviews | Active since Jan 2020
5 Sept 2025, 08:50
Subject: Formal Complaint – Issues with Invoicing, Payments, and Communication
Dear Travel with Flair Team, I am writing to raise serious concerns regarding the way our account has been handled: Budleigh Guest House to be precise. Invoicing Confusion – Despite following your official video guide, different staff members provide contradictory instructions. This lack of consistency wastes time and creates unnecessary errors. Delayed Payments – As we are on a pre-paid account, payment should be received promptly after invoicing. Instead, it takes weeks or months, while we are still charged a 13% commission. Unfair Reclassification of Invoices – When payments are late and we raise the issue, we are often told the invoice was “incorrect” so that it no longer counts as late. This is unacceptable. Poor Communication – Requests for proof of payment or clarification frequently go unanswered, leaving us without resolution. Reconciliation Burden – Your team shifts the responsibility of tracking vouchers and invoices onto us. This is your responsibility, not ours. We expect: Clear, standardized invoicing instructions. Payments processed within the agreed pre-paid terms. Transparent communication regarding late payments. Your team to take ownership of reconciliation, not ours. Unless these issues are addressed immediately, we will be forced to reconsider our partnership and explore other options.
0
Replies (0)NA
Najwa A
1 reviews | Active since Jan 2020
19 Jul 2025, 09:28
TWF : Not honoring client requests
this company contracted to a government organisation and at every official trip ito of accommodation, after appealing and placing it on record the dietary requirements, nothing has come of it. A specific dietary group has to choose from a menu that does not cater for halaal, even though it's specified long before the trip and is a standing portfolio. we've had to purchase our own meals via an app. the excuse made is that halaal requests are at an extra cost when we do notify them of the challenge experienced at the hotels THEY have booked. It is unfortunate that TWF have been awarded the contract for yet another year at the government department and their service is terrible.
Helpful (0)
|Replies (0)NA
Najwa A
1 reviews | Active since Jan 2020
19 Jul 2025, 09:28
TWF : Not honoring client requests
this company contracted to a government organisation and at every official trip ito of accommodation, after appealing and placing it on record the dietary requirements, nothing has come of it. A specific dietary group has to choose from a menu that does not cater for halaal, even though it's specified long before the trip and is a standing portfolio. we've had to purchase our own meals via an app. the excuse made is that halaal requests are at an extra cost when we do notify them of the challenge experienced at the hotels THEY have booked. It is unfortunate that TWF have been awarded the contract for yet another year at the government department and their service is terrible.
0
Replies (0)