TWF Travel
Verified Business
|1|3 Reviews (last 12 months)|Responds in 463h 31m
TWF Travel
Verified Business
|1
3 Reviews (last 12 months)
Responds in 463h 31m
Performance(last 12 months):
Ranked In Travel & Vacation
#24Reply Time
463h 31mNPS Score
-100Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 463h 31m
Ranking
#24
in Travel & Vacation
Reply Time
463h 31m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 463h 31m
Review Distribution
1|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMN
Muddassir N
1 reviews | Active since Jan 2020
24 Feb 2026, 11:48
Payments Issue
Our guesthouse has been working with TWF under agreed 30-day payment terms. Unfortunately, payments have consistently not been received within the agreed timeframe. At the time of writing, we are still awaiting outstanding payments dating back to November 2025. Despite multiple follow-ups via email to various listed contact addresses, as well as communication through the complaints hotline, we have not received satisfactory resolution or clear payment confirmation. Additionally, when prepayment is requested to mitigate ongoing delays, we have been informed that a 5% deduction would apply. This places additional financial pressure on suppliers who are already carrying overdue balances. Reliable and timely payments are essential in the hospitality industry, especially for small accommodation providers managing operational costs.
Helpful (0)
|Replies (0)MN
Muddassir N
1 reviews | Active since Jan 2020
24 Feb 2026, 11:48
Payments Issue
Our guesthouse has been working with TWF under agreed 30-day payment terms. Unfortunately, payments have consistently not been received within the agreed timeframe. At the time of writing, we are still awaiting outstanding payments dating back to November 2025. Despite multiple follow-ups via email to various listed contact addresses, as well as communication through the complaints hotline, we have not received satisfactory resolution or clear payment confirmation. Additionally, when prepayment is requested to mitigate ongoing delays, we have been informed that a 5% deduction would apply. This places additional financial pressure on suppliers who are already carrying overdue balances. Reliable and timely payments are essential in the hospitality industry, especially for small accommodation providers managing operational costs.
0
Replies (0)JDLH
Jozua De La Harpe
1 reviews | Active since Jan 2020
20 Feb 2026, 04:30
Forever late payments. TWF disrespect service providers.
I have been working with TWF as service provider in the hospitality industry for many years. Forever it has been a struggle to get paid on time. The agreement is 30 days. TWF however extend this to 90 days plus. You will seldom be paid more than 30% of outstanding money's.. I see Christiaan's name being mentioned in other reviews. Christiaan has not once answered any of my E mails. TWF is again late, more than 60 days of statement, on my payment. Promises of payment does not materialize. Emails are not rep**** to... It seems as if staff are encouraged to perform payment as late as possible. I would appreciate a value statement from TWF.
Helpful (0)
|Replies (0)JDLH
Jozua De La Harpe
1 reviews | Active since Jan 2020
20 Feb 2026, 04:30
Forever late payments. TWF disrespect service providers.
I have been working with TWF as service provider in the hospitality industry for many years. Forever it has been a struggle to get paid on time. The agreement is 30 days. TWF however extend this to 90 days plus. You will seldom be paid more than 30% of outstanding money's.. I see Christiaan's name being mentioned in other reviews. Christiaan has not once answered any of my E mails. TWF is again late, more than 60 days of statement, on my payment. Promises of payment does not materialize. Emails are not rep**** to... It seems as if staff are encouraged to perform payment as late as possible. I would appreciate a value statement from TWF.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Dec 2025, 10:14
Quick to book, but don't expect payments to be as per contract
It's not the first time a reviewed this agency. After the first review we received payments on time for a while, and after that it was a struggle to even get a reply on my emails. So, I'm hoping after this review, I will at least get a few months payments on time, before the struggle starts again. Santi and Christiaan were quick to reply to the previous review and made promises about payments that will be on time My business, Palmhof Chalets in ***amas, have a 30-day contract with TWF Pretoria. They owe me R273K just for October 2025. The total outstanding balance is much more than that. I have sent so many emails requesting payments to be done every month end but never got any response. For me as a small business owner, that's a lot of expenses to carry, even for 30 days, but that's okay. I'm just asking, please honour our 30-day contract and pay me every month end.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Dec 2025, 10:14
Quick to book, but don't expect payments to be as per contract
It's not the first time a reviewed this agency. After the first review we received payments on time for a while, and after that it was a struggle to even get a reply on my emails. So, I'm hoping after this review, I will at least get a few months payments on time, before the struggle starts again. Santi and Christiaan were quick to reply to the previous review and made promises about payments that will be on time My business, Palmhof Chalets in ***amas, have a 30-day contract with TWF Pretoria. They owe me R273K just for October 2025. The total outstanding balance is much more than that. I have sent so many emails requesting payments to be done every month end but never got any response. For me as a small business owner, that's a lot of expenses to carry, even for 30 days, but that's okay. I'm just asking, please honour our 30-day contract and pay me every month end.
0
Replies (0)DM
Doris M
1 reviews | Active since Jan 2020
22 Apr 2025, 06:02
Excellent customer service
I would like to take this opportunity to express my sincere gratitude and thanks to Tondani Nengovhela for helping me over the long weekend. Your support and guidance goes a long way my sister and I really appreciate it.
Helpful (0)
|Replies (0)DM
Doris M
1 reviews | Active since Jan 2020
22 Apr 2025, 06:02
Excellent customer service
I would like to take this opportunity to express my sincere gratitude and thanks to Tondani Nengovhela for helping me over the long weekend. Your support and guidance goes a long way my sister and I really appreciate it.
0
Replies (0)N
Nhlakanipho
1 reviews | Active since Jan 2020
18 Feb 2025, 05:03
Appalling service
Was in a car accident with one on TWF clients from Alpla who they had helped rent out a car from Europcar car, this happened in November 2023 and Europcar car sent an invoice ti TWF in December, to date that invoice has not been paid and my car not fixed, I have made follow ups which have not produced any substantial feedback... all I'm told is that we will look into it but nothing gets done.
Helpful (0)
|Replies (0)N
Nhlakanipho
1 reviews | Active since Jan 2020
18 Feb 2025, 05:03
Appalling service
Was in a car accident with one on TWF clients from Alpla who they had helped rent out a car from Europcar car, this happened in November 2023 and Europcar car sent an invoice ti TWF in December, to date that invoice has not been paid and my car not fixed, I have made follow ups which have not produced any substantial feedback... all I'm told is that we will look into it but nothing gets done.
0
Replies (0)IL
Ilynne L
1 reviews | Active since Jan 2020
14 Nov 2024, 16:26
Poor service / *********** agents
The agents don't do research on hotels/guesthouses. When an individual recommends a hotel it means the person has been or know the place and they choose to take you to brothels, truck stops and if you are a woman safety comes first. Even when you suggest based on experience that still doesn't stop them from giving a shoddy deal. I have the baddest experience when it come to TWF, I have complained to the booking agent but it fell on deaf ears. Their service is EXTREMELY poor, I don't want to mention names but work on yourselves.
Helpful (0)
|Replies (0)IL
Ilynne L
1 reviews | Active since Jan 2020
14 Nov 2024, 16:26
Poor service / *********** agents
The agents don't do research on hotels/guesthouses. When an individual recommends a hotel it means the person has been or know the place and they choose to take you to brothels, truck stops and if you are a woman safety comes first. Even when you suggest based on experience that still doesn't stop them from giving a shoddy deal. I have the baddest experience when it come to TWF, I have complained to the booking agent but it fell on deaf ears. Their service is EXTREMELY poor, I don't want to mention names but work on yourselves.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 May 2024, 06:11
Breach of 30 day contract
My busines have a 30 day contract with TWF Pretoria When the agents phone us, they expect us to give a quick answer about availability. We do get a lot of business from Eskom through TWF, so I believe our service is up to standard, otherwise they would not book through us Way back TWF always paid us every month end, but the last few months it's been a struggle and a fight via emails to get paid for our services TWF owes us a lot of money. I just want to warn other business against them We cannot even charge interest on late payments On average we wait 90 days for our money, if we are lucky I really hope this complaint reach TWF
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 May 2024, 06:11
Breach of 30 day contract
My busines have a 30 day contract with TWF Pretoria When the agents phone us, they expect us to give a quick answer about availability. We do get a lot of business from Eskom through TWF, so I believe our service is up to standard, otherwise they would not book through us Way back TWF always paid us every month end, but the last few months it's been a struggle and a fight via emails to get paid for our services TWF owes us a lot of money. I just want to warn other business against them We cannot even charge interest on late payments On average we wait 90 days for our money, if we are lucky I really hope this complaint reach TWF
0
Replies (0)G
Gladness
1 reviews | Active since Jan 2020
4 Feb 2024, 17:56
I arrived in Mafikeng today on 04 February 2024 at 18h30, only to be told by the guesthouse that I will not be allowed to checkin since TWF hadn't paid for the accommodation and the establishment is right to do so since they sent TWF the Proforma Invoice
I arrived in Mafikeng today on 04 February 2024 at 18h30, only to be told by the guesthouse that I will not be allowed to checkin since TWF hadn't paid for the accommodation and the establishment is right to do so since they sent TWF the Proforma Invoice on 01 February 2024 and the payment hasn't been received on 04 February. I've been calling since 18h30 and at 20h00, I'm yet to be assisted with payment and checkin. I'm tired, I've been on the road since 14h00 and there's zero consideration for their clients.
Helpful (0)
|Replies (0)G
Gladness
1 reviews | Active since Jan 2020
4 Feb 2024, 17:56
I arrived in Mafikeng today on 04 February 2024 at 18h30, only to be told by the guesthouse that I will not be allowed to checkin since TWF hadn't paid for the accommodation and the establishment is right to do so since they sent TWF the Proforma Invoice
I arrived in Mafikeng today on 04 February 2024 at 18h30, only to be told by the guesthouse that I will not be allowed to checkin since TWF hadn't paid for the accommodation and the establishment is right to do so since they sent TWF the Proforma Invoice on 01 February 2024 and the payment hasn't been received on 04 February. I've been calling since 18h30 and at 20h00, I'm yet to be assisted with payment and checkin. I'm tired, I've been on the road since 14h00 and there's zero consideration for their clients.
0
Replies (0)