TWF Travel
Verified Business
|1|3 Reviews (last 12 months)|Responds in 463h 31m
TWF Travel
Verified Business
|1
3 Reviews (last 12 months)
Responds in 463h 31m
Performance(last 12 months):
Ranked In Travel & Vacation
#19Reply Time
463h 31mNPS Score
-100Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 463h 31m
Ranking
#19
in Travel & Vacation
Reply Time
463h 31m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 463h 31m
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMN
Muddassir N
1 reviews | Active since Jun 2019
24 Feb 2026, 13:48
Payments Issue
Our guesthouse has been working with TWF under agreed 30-day payment terms. Unfortunately, payments have consistently not been received within the agreed timeframe. At the time of writing, we are still awaiting outstanding payments dating back to November 2025. Despite multiple follow-ups via email to various listed contact addresses, as well as communication through the complaints hotline, we have not received satisfactory resolution or clear payment confirmation. Additionally, when prepayment is requested to mitigate ongoing delays, we have been informed that a 5% deduction would apply. This places additional financial pressure on suppliers who are already carrying overdue balances. Reliable and timely payments are essential in the hospitality industry, especially for small accommodation providers managing operational costs.
Helpful (0)
|Replies (3)MN
Muddassir N
1 reviews | Active since Jun 2019
24 Feb 2026, 13:48
Payments Issue
Our guesthouse has been working with TWF under agreed 30-day payment terms. Unfortunately, payments have consistently not been received within the agreed timeframe. At the time of writing, we are still awaiting outstanding payments dating back to November 2025. Despite multiple follow-ups via email to various listed contact addresses, as well as communication through the complaints hotline, we have not received satisfactory resolution or clear payment confirmation. Additionally, when prepayment is requested to mitigate ongoing delays, we have been informed that a 5% deduction would apply. This places additional financial pressure on suppliers who are already carrying overdue balances. Reliable and timely payments are essential in the hospitality industry, especially for small accommodation providers managing operational costs.
0
Replies (3)JDLH
Jozua De La Harpe
1 reviews | Active since Jul 2025
20 Feb 2026, 06:30
Forever late payments. TWF disrespect service providers.
I have been working with TWF as service provider in the hospitality industry for many years. Forever it has been a struggle to get paid on time. The agreement is 30 days. TWF however extend this to 90 days plus. You will seldom be paid more than 30% of outstanding money's.. I see Christiaan's name being mentioned in other reviews. Christiaan has not once answered any of my E mails. TWF is again late, more than 60 days of statement, on my payment. Promises of payment does not materialize. Emails are not rep**** to... It seems as if staff are encouraged to perform payment as late as possible. I would appreciate a value statement from TWF.
Helpful (0)
|Replies (1)JDLH
Jozua De La Harpe
1 reviews | Active since Jul 2025
20 Feb 2026, 06:30
Forever late payments. TWF disrespect service providers.
I have been working with TWF as service provider in the hospitality industry for many years. Forever it has been a struggle to get paid on time. The agreement is 30 days. TWF however extend this to 90 days plus. You will seldom be paid more than 30% of outstanding money's.. I see Christiaan's name being mentioned in other reviews. Christiaan has not once answered any of my E mails. TWF is again late, more than 60 days of statement, on my payment. Promises of payment does not materialize. Emails are not rep**** to... It seems as if staff are encouraged to perform payment as late as possible. I would appreciate a value statement from TWF.
0
Replies (1)A
Anonymous
1 reviews | Active since May 2017
24 Dec 2025, 12:14
Quick to book, but don't expect payments to be as per contract
It's not the first time a reviewed this agency. After the first review we received payments on time for a while, and after that it was a struggle to even get a reply on my emails. So, I'm hoping after this review, I will at least get a few months payments on time, before the struggle starts again. Santi and Christiaan were quick to reply to the previous review and made promises about payments that will be on time My business, Palmhof Chalets in ***amas, have a 30-day contract with TWF Pretoria. They owe me R273K just for October 2025. The total outstanding balance is much more than that. I have sent so many emails requesting payments to be done every month end but never got any response. For me as a small business owner, that's a lot of expenses to carry, even for 30 days, but that's okay. I'm just asking, please honour our 30-day contract and pay me every month end.
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since May 2017
24 Dec 2025, 12:14
Quick to book, but don't expect payments to be as per contract
It's not the first time a reviewed this agency. After the first review we received payments on time for a while, and after that it was a struggle to even get a reply on my emails. So, I'm hoping after this review, I will at least get a few months payments on time, before the struggle starts again. Santi and Christiaan were quick to reply to the previous review and made promises about payments that will be on time My business, Palmhof Chalets in ***amas, have a 30-day contract with TWF Pretoria. They owe me R273K just for October 2025. The total outstanding balance is much more than that. I have sent so many emails requesting payments to be done every month end but never got any response. For me as a small business owner, that's a lot of expenses to carry, even for 30 days, but that's okay. I'm just asking, please honour our 30-day contract and pay me every month end.
0
Replies (1)