TWF Travel
1.8|78 reviews
Responds in 463 hours 31 min
MN
Muddassir N
1 reviews | Active since Member
24 Feb 2026, 11:48
Payments Issue
Our guesthouse has been working with TWF under agreed 30-day payment terms. Unfortunately, payments have consistently not been received within the agreed timeframe. At the time of writing, we are still awaiting outstanding payments dating back to November 2025.
Despite multiple follow-ups via email to various listed contact addresses, as well as communication through the complaints hotline, we have not received satisfactory resolution or clear payment confirmation.
Additionally, when prepayment is requested to mitigate ongoing delays, we have been informed that a 5% deduction would apply. This places additional financial pressure on suppliers who are already carrying overdue balances.
Reliable and timely payments are essential in the hospitality industry, especially for small accommodation providers managing operational costs.
Helpful (0)
Replies (3)0
Replies (3)TWF Travel's replyOfficial
24 Feb 2026, 12:01Good afternoon, Muddassir Noor,
We sincerely apologize for the payment challenges and inconvenience experienced.
Your complaint has been logged with our customer care division and escalated to the relevant Senior Manager.
Will update you once feedback received.
Greetings,
Customer Care team
We sincerely apologize for the payment challenges and inconvenience experienced.
Your complaint has been logged with our customer care division and escalated to the relevant Senior Manager.
Will update you once feedback received.
Greetings,
Customer Care team
Best regards,
TWF Travel's reply24 Feb 2026, 12:01
Official
Good afternoon, Muddassir Noor,
We sincerely apologize for the payment challenges and inconvenience experienced.
Your complaint has been logged with our customer care division and escalated to the relevant Senior Manager.
Will update you once feedback received.
Greetings,
Customer Care team
We sincerely apologize for the payment challenges and inconvenience experienced.
Your complaint has been logged with our customer care division and escalated to the relevant Senior Manager.
Will update you once feedback received.
Greetings,
Customer Care team
Best regards,
MN
Muddassir N's updateReviewer Update
02 Mar 2026, 01:25It's been a week since the reply and we await a resolution.
MN
Muddassir N's update02 Mar 2026, 01:25
Reviewer Update
It's been a week since the reply and we await a resolution.
TWF Travel's replyOfficial
02 Mar 2026, 06:43Good morning, Muddassir Noor,
We emailed the invoices paid in February for the Jan and some February invoices. The rest of the February was reconciled, we still waiting for the statement, to release the payment.
We requested that that Creditor Manager and Team leader email you once the second batch of invoices paid.
We apologize that no one follow up with you on the outstanding payments.
Kind regards,
Customer Care team
We emailed the invoices paid in February for the Jan and some February invoices. The rest of the February was reconciled, we still waiting for the statement, to release the payment.
We requested that that Creditor Manager and Team leader email you once the second batch of invoices paid.
We apologize that no one follow up with you on the outstanding payments.
Kind regards,
Customer Care team
Best regards,
TWF Travel's reply02 Mar 2026, 06:43
Official
Good morning, Muddassir Noor,
We emailed the invoices paid in February for the Jan and some February invoices. The rest of the February was reconciled, we still waiting for the statement, to release the payment.
We requested that that Creditor Manager and Team leader email you once the second batch of invoices paid.
We apologize that no one follow up with you on the outstanding payments.
Kind regards,
Customer Care team
We emailed the invoices paid in February for the Jan and some February invoices. The rest of the February was reconciled, we still waiting for the statement, to release the payment.
We requested that that Creditor Manager and Team leader email you once the second batch of invoices paid.
We apologize that no one follow up with you on the outstanding payments.
Kind regards,
Customer Care team
Best regards,