Disgusting customer service

If there was a ZERO star that's what Twisp would get

I cannot begin to express my disappointment in the service from an area manager wow it was shocking.. he refused to assist kiosk staff when asked relevant questions about the statement made on their website www.vuse.com.za or www.twisp.co.za

I own a twisp cue and cliq and used once but leaked forever the cartridge was terrible nevertheless I noted on the website that they accepting exchanges on the twisp clip and or cue for the new Vuse so I tried the instructions which I'm going to copy and paste here

"EXCHANGE YOUR TWISP CLIQ OR CUE FOR A FREE VUSE ePOD Exchange your Twisp Cliq or Cue device for a free Vuse ePod vape pen in three simple steps. Read on to find out how."

HOW IT WORKS

Download the Twisp app

Download the Twisp loyalty app from the Apple App store or Google Play Store.

Get your voucher

Go to the “REWARDS” section in the app, find the “Exchange your Cliq/Cue for a free Vuse ePod” promotion and click “USE”.

Redeem your voucher

Visit a Vuse Inspiration Store™ and give the voucher code to the cashier to exchange your Cliq or Cue device for a free Vuse ePod.

Once this is done there is no voucher no date to start no date to end which was asked to the area manager his response is to call customer care so what manager are you and for where or which company you are no manager at all and have

'0' zero customer service from the area manager Zero from the website and or app