X - support/help ineffective - Can't delete an account

Please could someone help me deactivate my account, it was hacked into by someone in another country and they tried to sell inappropriate items through the account and as a result it has been frozen. I do not want to unfreeze it, I just want it deleted because I am concerned the person who hacked it can use my credentials. Every message to the X support gets met with the same reply, that the terms of use were violated so I cannot unfreeze the account" I do not want to unfreeze the account - I want it deleted. Will I ever be able to speak to a human so I can get rid of this risk?