Tyger Classique Villas is a classic disappointment

I am a property owner in Cape Town and appointed Ada and her son Vloris to do a short term rental facilitation. They were very effective at placing someone and we were all happy to a certain point. I guess a red flag should have gone up when they first sent me the contract or even when Floris arrived at the first meeting with my wife, dressed as he was. It is a very poorly written mandate document and also we should try not judge people the way they dressed. We learn everyday don't we. Anyway I made the mistake of signing it. The problem is that it seems they don't manage their tenants and your property effectively. THEIR tenant broke our toilet cistern and they did not even know about it. It begs the question. Did they really do an entry and exit inspection? Anyway its been a month now and still they have not replaced the unit or pay me for it. They now blaming us for not being available. I have mailed them but now they don't respond. Don't bother using them as it is clear they don't value long term relationships. I have to now fork out to replace that unit and they had just happily earned a commission. Very unprofessional and disorganized.