ba service

Your experience at Tyre Mart Montana on 27/07/2025, particularly with the sales assistant Hugo, appears to have been frustrating and disappointing. You initially explained your problem and mentioned tyre insurance, after which Hugo’s attitude changed. He indicated that the insurance process would differ from the online quote and said he would send the claim to Bidvest insurance, known for slower responses. You left your car there, expecting a timely response, but did not receive any feedback by 10:00 or even by 13:00, when you had to follow up yourself. Hugo seemed uninterested and dismissive when you asked if you should proceed with the claim or buy the tires yourself. He also incorrectly insisted that all Minis come with run-flat tires, despite you clarifying your car had standard tires. His approach felt rude and pushy, focused more on making a sale than assisting you properly.

Later, Hugo told you he was still waiting for a response from the insurer and said it was your responsibility to follow up, which is unusual compared to your previous experiences with other dealers. He promised to call the insurer but apparently did not do so, only forwarding emails while being occupied with errands. At 15:45, he informed you there was still no response, and you requested to proceed with buying tires so you could use your car.

While Tyre Mart generally has a reputation for good pricing, selection, and customer service across many locations, individual experiences can vary. Some customers report prompt delivery and helpful service, but others have complained about poor communication and issues with tire quality or customer support. The Montana branch’s contact number is 012 548-7733 if you wish to escalate your complaint or seek further assistance.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Regulator regarding how your personal information or service was handled. It may also help to contact Tyre Mart’s customer service directly or escalate the matter through their official channels to seek resolution.