TM
Tyre Mart
Unclaimed Business
TM
AI Review Summary
Based on recent customer reviews, Tyre Mart receives praise at select branches for friendly, efficient service and competitive pricing, with standout staff members like Marina in Knysna and Ivan's team earning strong recommendations. However, the majority of feedback highlights recurring issues including poor communication, lack of accountability for faulty workmanship, dismissive staff attitudes, and unresolved complaints. Customers at branches in Braamfontein, Boksburg, Hluhluwe, Montana, and Secunda report feeling ignored when raising legitimate concerns about incomplete repairs, unsafe work, and defective products.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-60
Recommended: Unlikely
Review Distribution
1.9|9 Reviews
May '25 - Apr '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Tyre Mart
Based on recent customer reviews, Tyre Mart receives praise at select branches for friendly, efficient service and competitive pricing, with standout staff members like Marina in Knysna and Ivan's team earning strong recommendations. However, the majority of feedback highlights recurring issues including poor communication, lack of accountability for faulty workmanship, dismissive staff attitudes, and unresolved complaints. Customers at branches in Braamfontein, Boksburg, Hluhluwe, Montana, and Secunda report feeling ignored when raising legitimate concerns about incomplete repairs, unsafe work, and defective products.
Tyre Mart has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked Tyre Mart across 96 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceOM
Olive M
1 reviews | Active since Jan 2020
26 Feb 2026, 12:27
Paid same repairs twice
I went to Braamfontein on Saturday, 21/02/2026, as my tyre was flat. I didn't want to risk driving back to Pretoria with that tyre, as I had noticed the problem in the morning when I started my car. When I got there, they took out the tyre and showed me the rim had a dent and a crack. They said they will fix it, and I asked how long it will take. They said two hours, and I asked about the closing time, but they reassured me that they will be able to fix it. I waited about 3 hours. I was annoyed that they took longer than expected, and they were not communicating. I paid the R950 off I went. Sunday, I did not go anywhere, but on Monday, when my husband started the car, the same tyre had lost air pressure, and it was at 170. He went to the garage to fill it. Used the car to drive to work, Arcadia Pretoria, nothing was showing. On Wednesday, when I started the car to go to the gym, the light went on; again, the tyre air pressure was 170. I then decided to take it to Tyremart in Menlyn. They showed me the same thing that the rim had a dent and it cracked. I had to pay R950 again. I am being told that they do not fall under the same company, and they are Autowheel. In my eyes, I was ****med by Tyremart, which made me pay for the same repairs twice. It could be a different mother company, but the fact remains, they are the same thing. I would like to be compensated for the work that was promised but was not done. Feedback will be really appreciated in addressing this matter.
Helpful (0)
|Replies (0)OM
Olive M
1 reviews | Active since Jan 2020
26 Feb 2026, 12:27
Paid same repairs twice
I went to Braamfontein on Saturday, 21/02/2026, as my tyre was flat. I didn't want to risk driving back to Pretoria with that tyre, as I had noticed the problem in the morning when I started my car. When I got there, they took out the tyre and showed me the rim had a dent and a crack. They said they will fix it, and I asked how long it will take. They said two hours, and I asked about the closing time, but they reassured me that they will be able to fix it. I waited about 3 hours. I was annoyed that they took longer than expected, and they were not communicating. I paid the R950 off I went. Sunday, I did not go anywhere, but on Monday, when my husband started the car, the same tyre had lost air pressure, and it was at 170. He went to the garage to fill it. Used the car to drive to work, Arcadia Pretoria, nothing was showing. On Wednesday, when I started the car to go to the gym, the light went on; again, the tyre air pressure was 170. I then decided to take it to Tyremart in Menlyn. They showed me the same thing that the rim had a dent and it cracked. I had to pay R950 again. I am being told that they do not fall under the same company, and they are Autowheel. In my eyes, I was ****med by Tyremart, which made me pay for the same repairs twice. It could be a different mother company, but the fact remains, they are the same thing. I would like to be compensated for the work that was promised but was not done. Feedback will be really appreciated in addressing this matter.
0
Replies (0)CR
Charne R
1 reviews | Active since Jan 2020
15 Dec 2025, 16:11
Disappointing Service & Zero Accountability At fleurdal
Had two front tyres replaced at Tyre Mart Fleurdal and immediately afterwards a noise started coming from the left front side. I returned and Nico personally test-drove my car twice and confirmed he could hear the sound, yet nothing was done to fix it. No resolution, no accountability, and no concern for the inconvenience caused. Extremely disappointing service — I will not be returning and do not recommend this branch.
Helpful (0)
|Replies (0)CR
Charne R
1 reviews | Active since Jan 2020
15 Dec 2025, 16:11
Disappointing Service & Zero Accountability At fleurdal
Had two front tyres replaced at Tyre Mart Fleurdal and immediately afterwards a noise started coming from the left front side. I returned and Nico personally test-drove my car twice and confirmed he could hear the sound, yet nothing was done to fix it. No resolution, no accountability, and no concern for the inconvenience caused. Extremely disappointing service — I will not be returning and do not recommend this branch.
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AndrAA(C) Hanekom
1 reviews | Active since Jan 2020
24 Oct 2025, 12:51
Poor service
⭐ 1 Star Extremely poor service and dangerous workmanship at Hluweluwe Tyre Mart. My friend took her VW Golf to Hluweluwe Tyre Mart for wheel balancing after I had completely redone the front suspension with all new parts. A week later, the car developed a noise when turning the steering wheel. I discovered that the bolts connecting the steering shaft to the steering rack were loose — something that should never happen and could have caused a serious accident. When my friend went back to report it, the staff’s attitude was arrogant and dismissive, claiming “we don’t loosen bolts.” Soon after, they refused to do her next wheel alignment, saying there was “too much play” — even though they had just worked on it the week before. I contacted Tyre Mart Head Office (a Lady called Debbie) and got the same arrogant attitude. They suggested taking the car back to Hluweluwe, but after the unsafe work and poor attitude, I no longer trust them. This is not an isolated case — their reviews show a clear pattern of poor customer service and lack of accountability. I’ve personally had bad experiences there before too, including being treated rudely and unprofessionally during the COVID period. Hluweluwe Tyre Mart has a serious management problem, and their careless work could cost lives on the road. I will never take a vehicle there again and strongly advise others to stay away.
Helpful (0)
|Replies (0)AH
AndrAA(C) Hanekom
1 reviews | Active since Jan 2020
24 Oct 2025, 12:51
Poor service
⭐ 1 Star Extremely poor service and dangerous workmanship at Hluweluwe Tyre Mart. My friend took her VW Golf to Hluweluwe Tyre Mart for wheel balancing after I had completely redone the front suspension with all new parts. A week later, the car developed a noise when turning the steering wheel. I discovered that the bolts connecting the steering shaft to the steering rack were loose — something that should never happen and could have caused a serious accident. When my friend went back to report it, the staff’s attitude was arrogant and dismissive, claiming “we don’t loosen bolts.” Soon after, they refused to do her next wheel alignment, saying there was “too much play” — even though they had just worked on it the week before. I contacted Tyre Mart Head Office (a Lady called Debbie) and got the same arrogant attitude. They suggested taking the car back to Hluweluwe, but after the unsafe work and poor attitude, I no longer trust them. This is not an isolated case — their reviews show a clear pattern of poor customer service and lack of accountability. I’ve personally had bad experiences there before too, including being treated rudely and unprofessionally during the COVID period. Hluweluwe Tyre Mart has a serious management problem, and their careless work could cost lives on the road. I will never take a vehicle there again and strongly advise others to stay away.
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Replies (0)AG
A G
1 reviews | Active since Jan 2020
1 Aug 2025, 15:36
Hennopspark Tyre Mart Rude Approach to Parking Issue
Unhappy with how customers are spoken to by the staff at Tyre Mart, Silver Creek Centre (Hendrik Verwoerd Drive, Hennopspark, Centurion) regarding the parking situation. There is a polite and professional way to communicate with people while they are waiting and looking for parking. The message itself is understandable, but the way in which it is delivered is unacceptable.
Helpful (0)
|Replies (0)AG
A G
1 reviews | Active since Jan 2020
1 Aug 2025, 15:36
Hennopspark Tyre Mart Rude Approach to Parking Issue
Unhappy with how customers are spoken to by the staff at Tyre Mart, Silver Creek Centre (Hendrik Verwoerd Drive, Hennopspark, Centurion) regarding the parking situation. There is a polite and professional way to communicate with people while they are waiting and looking for parking. The message itself is understandable, but the way in which it is delivered is unacceptable.
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Replies (0)lT
lavida T
1 reviews | Active since Jan 2020
14 Jul 2025, 12:33
ba service
Your experience at Tyre Mart Montana on 27/07/2025, particularly with the sales assistant Hugo, appears to have been frustrating and disappointing. You initially explained your problem and mentioned tyre insurance, after which Hugo’s attitude changed. He indicated that the insurance process would differ from the online quote and said he would send the claim to Bidvest insurance, known for slower responses. You left your car there, expecting a timely response, but did not receive any feedback by 10:00 or even by 13:00, when you had to follow up yourself. Hugo seemed uninterested and dismissive when you asked if you should proceed with the claim or buy the tires yourself. He also incorrectly insisted that all Minis come with run-flat tires, despite you clarifying your car had standard tires. His approach felt rude and pushy, focused more on making a sale than assisting you properly. Later, Hugo told you he was still waiting for a response from the insurer and said it was your responsibility to follow up, which is unusual compared to your previous experiences with other dealers. He promised to call the insurer but apparently did not do so, only forwarding emails while being occupied with errands. At 15:45, he informed you there was still no response, and you requested to proceed with buying tires so you could use your car. While Tyre Mart generally has a reputation for good pricing, selection, and customer service across many locations, individual experiences can vary. Some customers report prompt delivery and helpful service, but others have complained about poor communication and issues with tire quality or customer support. The Montana branch’s contact number is 012 548-7733 if you wish to escalate your complaint or seek further assistance. If you remain dissatisfied, you have the right to lodge a complaint with the Information Regulator regarding how your personal information or service was handled. It may also help to contact Tyre Mart’s customer service directly or escalate the matter through their official channels to seek resolution.
Helpful (0)
|Replies (0)lT
lavida T
1 reviews | Active since Jan 2020
14 Jul 2025, 12:33
ba service
Your experience at Tyre Mart Montana on 27/07/2025, particularly with the sales assistant Hugo, appears to have been frustrating and disappointing. You initially explained your problem and mentioned tyre insurance, after which Hugo’s attitude changed. He indicated that the insurance process would differ from the online quote and said he would send the claim to Bidvest insurance, known for slower responses. You left your car there, expecting a timely response, but did not receive any feedback by 10:00 or even by 13:00, when you had to follow up yourself. Hugo seemed uninterested and dismissive when you asked if you should proceed with the claim or buy the tires yourself. He also incorrectly insisted that all Minis come with run-flat tires, despite you clarifying your car had standard tires. His approach felt rude and pushy, focused more on making a sale than assisting you properly. Later, Hugo told you he was still waiting for a response from the insurer and said it was your responsibility to follow up, which is unusual compared to your previous experiences with other dealers. He promised to call the insurer but apparently did not do so, only forwarding emails while being occupied with errands. At 15:45, he informed you there was still no response, and you requested to proceed with buying tires so you could use your car. While Tyre Mart generally has a reputation for good pricing, selection, and customer service across many locations, individual experiences can vary. Some customers report prompt delivery and helpful service, but others have complained about poor communication and issues with tire quality or customer support. The Montana branch’s contact number is 012 548-7733 if you wish to escalate your complaint or seek further assistance. If you remain dissatisfied, you have the right to lodge a complaint with the Information Regulator regarding how your personal information or service was handled. It may also help to contact Tyre Mart’s customer service directly or escalate the matter through their official channels to seek resolution.
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Replies (0)CD
Caroline D
1 reviews | Active since Jan 2020
9 Jul 2025, 07:55
THANK YOU HEIN FOR EXCELLENT SERVICE
Thank you Hein for the excellent, helpful and professional service in providing me a quote on new tyres today.
Helpful (0)
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Caroline D
1 reviews | Active since Jan 2020
9 Jul 2025, 07:55
THANK YOU HEIN FOR EXCELLENT SERVICE
Thank you Hein for the excellent, helpful and professional service in providing me a quote on new tyres today.
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Replies (0)