TYREMART HATFIELD FAILED ME!

I am extremely disappointed with the way my complaint regarding three damaged Continental tyres has been handled by Continental Tyres South Africa and Tyremart Hatfield.

On 10 April 2025, I purchased three Continental tyres from Tyremart Hatfield. Less than a year later, on the night of 06 February 2026, my vehicle drove through potholes — something unfortunately very common on South African roads.

All four tyres on the vehicle went through the same potholes under the same conditions. However, only the three Continental tyres purchased from Tyremart developed sidewall bulges, while the fourth tyre of a different brand remained completely intact and functional.

This raises a very serious and legitimate concern about the durability and structural integrity of the Continental tyres.

I contacted both Tyremart and Continental regarding this issue. Instead of a proper investigation or meaningful assistance, I received a generic technical explanation about how tyre sidewalls are constructed and how potholes can cause sidewall damage. The final conclusion provided was simply that “no manufacturing defect was found.”

This response is unacceptable and dismissive of the actual facts.

If potholes alone were responsible for the damage, then all four tyres should reasonably have been affected. The fact that only the three Continental tyres failed while the other tyre survived the same impact clearly raises questions about the quality and resilience of these tyres.

There was also no visible rim damage, which further weakens the argument that this was purely impact-related failure.

Consumers buy reputable brands like Continental because they expect quality, durability and safety, especially when driving in real-world conditions where potholes are unavoidable. Tyres that develop sidewall bubbles within less than a year of purchase raise serious concerns.

What is most disappointing is the lack of accountability and willingness to properly reassess the matter.

I have been a loyal Tyremart customer since my student years in Hatfield, and this experience has severely damaged my confidence in both Continental Tyres South Africa and Tyremart Hatfield.

WATCH OUT - PATHETHIC SERVICE!