No service, rude management.

I fear I am wasting my time posting this review as Ubuntu does not seem to care much about their customers. I would not recommend Ubuntu. The WhatsApp community group, initiated by Ubuntu some time ago, is virtually inactive. The website no longer works, my emails are going unanswered and armed response times are either non existent or unacceptable. I have had instances where panic and alarm signals receive not even a call from the control room, even though when I call them they acknowledged that the system does show the signal was received. On two occasions they did call but did not bother to ask for our password. We recently had an intruder in our garden at 4am, we called for assistance and it took 45 minutes for the reaction guard to arrive. The reason given by the control room and the guard was that they had to drop someone off in Pretoria before they could react. We live in Rooihuiskraal, 30km's away. I can not seem to get hold of any sort of management, and my requests for someone to call me back are ignored. I have just been informed by an Ubuntu staff member that "everyone" is aware that Ubuntu had a "fall". If they have not been able to provide the services, I question why they are still taking their customers money. Ubuntu, you are a disgrace!

Update: After days of emails and phone calls to Ubuntu, a lady named Charlotte phoned me. She was condescending and did not seem to care about my complaints and concerns. She was adamant that Ubuntu Security is running as normal, but when I questioned her as to why the service was non-existent, she got angry and hung up the phone. I called her back and she again hung up on me. I think this speaks volumes about the caliber of company and management.