*****ulent collections

Hi in September 2023 I received a call from a consultant that they are doing collections on my areas Truworths account. A deduction of R504 is made from my account for Truworths. Eversince no payment to Truworths to Dat. I keep on getting calls from other debt collectors to pay my Truworths account and I can't get hold of these people. Please assist in this matter. My bank cannot stop my debit order.