USELLES and ROBBING

I am writing you this to share my bad experience with UGU Water. For 8 years they overcharged me and despite more than 40 emails, 120 calls and 3 times going to their offices, nothing happened. As you can see the latest invoice shows reading 398, while the meter reading shows 364 - and this is after sending them every month pictures and their reader taking readings every month. I called the national President and he interfered by ordering them to correct the invoice. They drag their feet and dont do that. I believe many SC residents are victims of this inept UGU In 2014 I was told that I can disconnect my water services and I wont pay anything. Just like if you disconnect from Eskom you wont be paying even basic charges. However I was misled about that and 3 months down the line I start receiving invoices for basic water. When visiting their offices, they told me that complete disconnection is impossible.