Very disappointed in YouHelpU

This is a platform whereby all purchases spent has to be scanned. I've won on their winfast competition but I am receiving no help in payments as they say when scanning products.

I have monies pending that's appro and has not been paid out. When their system glitches and I won again and had to go back into their app I lost my voucher. It's been over a week the monies haven't been paid out.

I've contacted all their support lines even emailed hi@Youhelpu.ai and nobody is responding.

Imagine having to scan over R2000 products on day and when I win the monies are not paid put. It's very frustrating. Nobody is reaching out to me from this platform