CG
Cindy G
Active since Feb 2020
19
Reviews
0
Industries
Reviews
19 reviews5 months ago
Very disappointed in YouHelpU
This is a platform whereby all purchases spent has to be scanned. I've won on their winfast competition but I am receiving no help in payments as they say when scanning products. I have monies pending that's appro and has not been paid out. When their system glitches and I won again and had to go back into their app I lost my voucher. It's been over a week the monies haven't been paid out. I've contacted all their support lines even emailed hi@Youhelpu.ai and nobody is responding. Imagine having to scan over R2000 products on day and when I win the monies are not paid put. It's very frustrating. Nobody is reaching out to me from this platform
0 replies
18 months ago
Lerato at Rain AMAZING SERVICE
What a pleasurable experience with Lerato at Rain. After battling with Telkom and their bad service,I can finally say goodbye to my problems. Lersto has explained everything in easy terms amd the nice thing is it is a month to month so indint have to battle with incorrect debit orders amd consultants not informing clients correctly. Thank you Lerato amd Rain I look forward to Raining with you. Kind regards Cindy
1 reply
18 months ago
TELKOM THE WORST FUBRE SERVICE PROVIDER
Good Day South Africa Please see below the email that I have sent Telkom. This misleading information and poor service has now lead me to write this review. I will never ever ever advise anyone to have a telkom contract for fibre. It's only endless problems. Ylwhen requesting a callback you have to wait 3 days for a consultant to call back then they can't even assist. I'm hoping that this reaches anyone at Telkom in an authorities position that is willing to assist because I am going to cancel this contract. Please see the email below To whom it May Concern Customer number: 509702162 Name: Cindy Lottering I am extremely disgruntled that since the inception of my contract my debit orders as my instruction has never ever been deducted,yet when billing attempts to debit on their own dates,it goes as rejection because there is no money in my account,hence me asking them to please debit my account the 5th of every month. I've only received 2 invoices since I've had this accoun***** been nothing but a featless, teething process with Telkom. I had to and have been doing manual eft payments every single month since the inception of the account. Everytime I speak to a consultant, I get different stories,yet they tell me my debit order dates has been changed to the 5th but no debits ever goes off on those dates ,EXEPT the 5th I was debited R842 and in that same day I made an eft payment. I've been paying my account religiously every month. Amd every single month I have to dispute the account and they reverse and fix my account. Now,speaking over an hour to consultants sending me back and forth. And that I'm liable to pay R311 for reconnection fee which I refuse to pay because if the consultants did their job properly and debited my account on the abovementioned date I never would've had this problem. I've now been disconnected for almost an week and I am on the verge of canceling my contract and simply just not paying anything to this account anymore. Misleading information, incorrect information, I was never even instructed about debit heck mandates that no consultants has informed me about. I have requested for a team leader,supervisor or manager to contact me because this has been nothing but a problematic account since inception. Consultants should give accurate amd true information to client when selling them a product. I am hoping and trusting that this issue can be resolved because and I am on yhe verge of canceling this contract. I look forward to hearing from you. Regards Cindy Lottering
0 replies
19 months ago
PATHETIC TELKOM SERVICE
For months.....I've been battling to change my debit order dates. Every single month I have to battle with no communication with a consultant to have my debit order dates. When the dates doesn't go off u am penalized every single month, billed for unnecessary things I did. Not sign up for. They are quick to call you to for a sale half the month there's no network coverage. Communication is PATHETIC!!! WORSE IS THEY DISCONNECTED ME AFTER PAYING THEM be cause of the penalties and I wont pay for it because I gave them a date to debit order me. I wasted R60 on airtime today and R150 on mobile data for my home. I'm seriously considering going to another service provider. I'm so over telkom
0 replies
20 months ago
Telkom Please improve your C.R.M and your clients issues
Good Day, I need assistance. For months i have attempted to contact consultants,via email, consumer helpline landlines numbers, bot portals,but to no avail. I have physically been in store to change my debit order dates,as a result of this, my account has been building up penalties due to rejected debit order dates. Now I refuse to pay this if I have not made any form of attempt to resolve this issue. Besides the connection which is half of the month off due to connectivity problems,they have disconnected me because of rejected debit orders,which the system is failing to change. I have to resort to purchashing crazy amounts of mobile data because i do online teaching and now I am losing work because I have no connection. My statements get emailed monthly reflecting all rejected dates,but I cannot reply to the emails as it states a no-reply email and bounces back. Yesterday,Telkom called me which i hastily answered,but it went straight to voicemail. I'm.not sure whether to terminate my contract and get another service provider,but Telkoms rates seem to deem fit financially for me but I cannot pay R520 penalties upon my monthly rate, then I might as well just change service providers and go for a faster mpps line,which I cannot afford. Telkom,please improve your service,please don't be quick to get people to open contracts but never follow up with your client's when there is problems and issues. This is a matter of urgency that I have to resort a platform like this to have problems resolved
0 replies
25 months ago
Disappointed in our PUBLIC HEALTH SYSTEM!!!! Failure to assist a sick patient and negligence of authority
Hi there! I've been a patient of the Port Elizabeth Provincial Hospital for approximately a year now. I have had a few surgeries there regarding issues with my left kidney and had kidney stones removed as well as treatment for the injured kidney. Stents placed and removed. I've been in and out of Hospital for pain relief at the hospital. Port Elizabeth Provincial Hospital has booked me for a surgery called the OUJ OBSTRUCTION PYLEOPLASTY SURGERY for the 18th April 2024 whereby I had to be admitted the 17th April 2024. Arriving at the hospital I was told by the ward nurse to go to the Urology outpatient department to see the doctor before being admitted,which I have done. When consulting with the doctor I was told tje surgery is postponed inevitably as there is no surgeons available and there is no set date for me and I have to wait for a surgeon to be appointed as well that the hospital doesn't have the equipment or consumables for the surgery. I therefore requested the the doctor in charge assist me in transferring me to another state hospital in another state such as Cape Town,I asked for a referral letter and he said that he has no authority to do so. Also that the hospital cannot assist me with the transfer. I then went and obtained a letter of referral privately and called the department of administration to assist me to see one of the doctors. The lady in charge of that department directed me to visit the outpatient department on the 3 May 2024. And I was dismissed without seeing any doctor. I asked about my situation which was under review at the board of the hospital but was told there is nobody to assist and they just have me letters to have more CT scans and bloods dine but this is only for 3 months later in August. I mailed the administrative department again explaining that I cannot wait so long as I am in excruciating pain. And that no medical examinations were performed to check the status of my kidney and that I need urgent help. She notified me that the case is closed from.her side and there's nothing more she could do. I would like to know what I can do to get help and feel.that the public governmental system is failing me dismally. I'm.also extremely concerned that my health is deteriorating. I'm basically a sitting duck with nowhere to go for help. Clearly the hospital doesn't not consider me as a matter of urgency. I've contacted other facilities to assist but also did not receive any feedback. I now need help from the public as to which direction or path I should follow. I'm very concerned about my help. I have emailed the Minister of Health department as well as all the relevant parties that is aware of my situation..... STILL NO RESPONSE FROM.ANYBODY. Please I emplore if there is a facility in south africa that can help me get my surgery done I would greatly appreciate it. If there are any lawyers, institutions etc that can assist me pro Bono this would help save my life.i will leave my email address below for anyone that wishes to contact me with any kind of information that could help me. I'm.only becoming more ill by the day. My email.adddress is cindygroenewald@gmail.com
0 replies
27 months ago
Humanity restored
My accountbwas hacked and my identity has been ****** and someone had made a loan of R20 000 on my name. I was dismayed but the helpful Capitec has closed my account to prevent any further more ***** band has restored my faith in humanity as they are busy investigating and yracking my money lost. A huge thank you to Capitec Bank Cleary Park Port Elizabeth!!!!
1 reply
35 months ago
Capitec Banking fails to assist their senior citizens as clients!!! Disappointing and shocking
Capitec Bank does not take the senior elderly citizens or their clients into condiseration. My 93 year grandmother had a hip and femur operation, therefore she is bedridden and unable to walk. Her banking card has expired. Us as a family has exhausted all our options in order to retain her pension for June 2023. We have contacted capitec on numerous occasions, and they cannot assist us. They insist that my granny the client come in to the bank to sign a form band provide her signature. We cannot take her with a stretcher into the bank which means we will need to get a private ambulance which will cost thousands of rands. Is there really no other option to assist this old lady that so desperately needs her money as she needs food and diapers and medication. Why can the branch manager not even con put to show his or her face born try to resolve this problem. The ward councilor along with a sassa associate has exhausted all their options in attempting to help her. But they say that they can't come out to her. So the councilor managed to change her bank to First National Bank in order for her to receive July's payment. Capitec is the only bank that can not come out to their senior citizens to assist. Fnb came out and actively assisted her and created a new bank account for her. But capitec is withholding her money due to a signature and a fingerprint. Moving my grandmother just to get to a bank will be the cause of her death. I am extremely disappointed in capitec that they would not go the extra mile for their clients, but are very quick to cold call to open new accounts and to apply for loans. Surely, somehow, someone at a higher level of authority can attend to this matter as it is a matter of dire urgency. How can this be solved? WHO CAN HELP? MY 93 YEAR OLD GRANDMOTHER URGENTLY NEEDS ASSISTANCE AND CAPITEC IS NOT HELPING HER AT ALL. It is very disheartening and this is going to happen to the next old person. We told the bank that she was in hospital, they simply refused to take that into consideration. Where are the higher authorities bof this bank and are there any contact details so that we as a family can escalate this? I find it very disappointing and shocking.
2 replies
42 months ago
FNB DOES. OT PROTECT YOUR MONEY AND THEY DO NOT REPLY AT ALL
Good day I have lodged a complaint for payments that had happened in November. I logdss3 the complaint via telephone and stopped the card. I've also went into the bank. Which I was told it is because I subscribed to Netflix which I find extremely strange. Then my card was accidentally forgotten in the card machine and I'm. Trying to obtain the footage. Because that was the last time I used my card for a purchase of R32. 99 Thereafter when I realized my card was gone right after I left the spar the very next day purchases were made almost up to an amount of R600. I've lost so much money ever since I've opened this account. FNB is doing nothing to help me and makes me feel like it's all my fault. I don't feel that my money is safe with this bank. If my money cannot be retrieved and recovered of payments for cards I am closing this account. I've never been exposed to such fraud and theft since I've opened the account. I need urgent assistance please I look forward to hearing from you Regards Cindy 0780716872
1 reply
42 months ago
FNB IS THE ****TEST BANK EVER
Why is Netflix dsduxtimtwice in one month after I have unsubscribes? I'M sick of FNB playing around with my money. First all these u authorize payments. Then I was told cancwl my Netflix WHT I did and they're deducted in a space 2-3 weeks. I'm getting the financial. OmbjamM in because I cane keep having money tKen from my account wvweh single time this
0 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
0 (0%)
3 Star
1 (5.2631578947368425%)
2 Star
3 (15.789473684210526%)
1 Star
13 (68.42105263157895%)