False advertising on website

After the birth of our second baby were looking at a reputable company to assist with the facilitation of a UIF maternity claim. This company advertises that they assist with registration and payment process of a maternity claim and requires you to pay upfront. Once paid, we were told the Govt Ufilling system for online registrations are offline (which is not their fault agreed) but that we need to physically visit the DOL (dept of labour) ourselves to make a manual submission. Once a manual submission is made, they cannot assist you any further as you will need to revisit the offices monthly to sign for your next payment. You have now paid for a service which is advertised but that you do not get as they cannot do anything if the online systems are offline and when you've made a manual submission. In my eyes this is false advertising and *****ing.