Complaint Regarding Unsatisfactory Service from UIF CONNECT

I am writing to formally express our extreme dissatisfaction with the services provided by UIF CONNECT, specifically in our dealings with Elmarie.

Despite full payment for services promised, we have received little to no meaningful support or assistance. Elmarie has consistently failed to deliver on commitments, has shown a lack of initiative in addressing our concerns, and has not provided the service expected — or paid for. Communication has been poor, and there has been no evident effort to resolve our issues or follow through in any helpful manner.

Based on our experience, we strongly advise against using UIF CONNECT for any UIF-related matters. The lack of professionalism and accountability has caused unnecessary frustration and wasted both time and money.

We trust this matter will be taken seriously and hope no other clients have to endure a similar experience.