Very bad experience, no customer service. Do not use this moving company at all !!!

Very bad experience

Invoice number: 1308

It has been well over 4 weeks now since my Daughters furniture and motorbike sustained severe damage after being transported by Ultimate Logistics movers. Still no positive feedback or action taken. I was informed that Maisen does not work there anymore, but if you request a quote, funny enough, Maisen replies ?

Ultimate Logistics transported my Daughters furniture on an open truck on 27 December 2021, they left Her belongings in the rain and 80% of the load was water damaged. She had to personally take the couch, computer, tv and other boxes out of the rain while the 2 guys just stood inside the house waiting for the rain to stop. She immediately complained, phoned Maisen on 27 December 2021 and he (Maisen) stated they would fix it. The day of delivery (30 December 2021) She only received 9 out of 15 boxes in black bags, She lost a few minor things, smart big screen tv was broken, new fridge was damaged and the superbike that Ultimate Logistics also transported has been severely damaged, unusable condition now, seems like it fell of the truck at high speed ! Couch only has 3 legs now instead of four, with a constant wet smell.

She Tried to claim from Ultimate Logistics insurance, but Maisen is still non responsive on e-mails and what's app for the past two weeks. We have photos of when they loaded everything in the rain in Pretoria and how it looked when it was off loaded off the truck in Richards Bay.

Eagerly still awaiting any reply from Maisen. Would most definitely not reccomend at all.

The Invoice number is: Inv 1308. All My Daughters contact details are on the invoice.

Please respond, I am still waiting for any positive feedback. Today's date is 29 January 2022. Please respond.

Hein Fourie