Uloans bad service

Good afternoon am having problem with uloans 2020 December I open an account with them everything went well only to find out that they open another two accounts how I don’t knw of which is affecting my credit score,I called them they told me that they wer not aware of such but they have sended an email to credit bureau’s to resolve this issue,so my concern is how came I have two other accounts with you n you wer not aware of such if I didn check my status when wer they wer goin to be aware of such they told me have to wait 21working days so that there credit bureau can reflect.who gave them my personal information to open another account without my permission?