Good service at the beginning - but then they just don't care

At first, my experience was amazing - quick service, amazing quote. I accepted and paid my deposit, and I was excited about the service and looking forward to seeing their products in my house. Received my quote on the 25th of June and sent my proof of payment for the order on the 26th of June.

But that is where the great service ended. Due to bad communication, I always had to follow up on my order. The communication with the "normal" team stops when you have paid - as all communication must then work through Veronique.

My order was confirmed to be installed today (29/07/24) - and when I HAD TO ONCE AGAIN MAKE CONTACT - to confirm that this was happening I was only then informed that my products were still at their warehouse in Durban.

I work irregular hours as does my partner - so we made special arrangements and cancelled meetings etc. for this to happen today (29/07/24). Now due to this lack of communication etc. I have to wait until the 16th of August for this installation to happen as I have a life and a job outside of waiting for 3 small blinds to be installed. And by small - 2 small windows (kitchen & bathroom and one single door).

The over-and-over apologies will not remove the taste from my mouth that I now have for this company or its service. Obviously if you order small (my order was R4000) - they don't really care - they care about the BIG ORDERS AND THE BIG MONEY.