0/5 – A Complete Disaster: Avoid Ultimate Bus Company at All Costs

Our experience with Ultimate Bus Company (https://theultimatepartybus.co.za/) was nothing short of shocking, stressful, and deeply disappointing. We made our first enquiry on 14 October, and only received a response a week later on 21 October. The message included photos of an immaculate, modern “Ultimate Open Top Party Bus” and a long list of promised features: • On-board toilet • Air-conditioning • Bar counter & ice bucket • LED disco lighting • Cordless mic & PA system • 14 000w Bluetooth sound system • Guests allowed to bring drinks/snacks Based on this, we paid 50% on 27 October and the final payment on 13 November, confirming that everything was in order. From unresponsive to unreliable The day before the event (20 November) I sent a WhatsApp message—no response whatsoever. Only at 11:00 on the day of the event did they finally reply to say who the driver would be. Then the real nightmare began. The bus that arrived was NOT the bus we paid for The “party bus” arrived an hour late and looked absolutely nothing like the photos provided during the booking. What we received was a dilapidated, rusty, falling-apart vehicle that should not be on the road, let alone hired out for events. Among the many failures: No Bluetooth sound system (the music didn’t work), No resemblance to the advertised bus, Benches and seats were loose and falling apart, Overall poor suspension, unsafe and uncomfortable To make matters worse, the driver told us he had been called last minute because the company double-booked the bus, and he hadn’t even been paid. What was meant to be a fun, exciting start to our year-end function turned into a complete disaster and a huge source of stress. The service was unprofessional from start to finish, and the final product was borderline *****ulent. Zero after-service – they simply ignore you To this day (n 2 weeks later) , despite multiple WhatsApps and emails, Ultimate Bus Company has refused to respond. Save yourself the frustration - There are plenty of reputable party bus companies in Johannesburg. Do yourself a favour and book with literally any of them instead. Ultimate Bus Company is unreliable, unprofessional, misleading, and in our experience, a total waste of money.