Online ****mers

I am worried that i might have been ****med. I made a payment on Friday 15/09/2023 and emailed them the proof of payment but since then i have not received anything from them, they dont respond to my chats, when i call i am being told that the person working with online orders is not at her desk since 9:30am. I do not want to believe that i have been ****med as this looks like a legit big company however i will never buy anything from them anymore. I will give then at least 7 days to respond and after i will go open a case against them. We are tired of being ****med by companies for our hard earned money.