Poorest customer service

I came across their website in November 2020 and was interested in purchasing an item as their electronics are really cheap as compared to the normal retail stores. I was concerned as to whether they are scammers and had asked many questions and browsed their website multiple times.

They seemed legit and their website had many reviews from happy customers so I decided to go out on limb and on 28 November 2020 I made my purchase. I was told the order would arrive 3-5 working days, and I even received my delivery tracking number. The 5 days past, every time I enquired I was told that my order should arrive soon but never did. Two weeks have past and still nothing. I had informed them that this order was a Christmas present for a younger sibling and it was really important that I received it, they communicated to me that they understood and would do everything they can to help me get my order.

Eventually I was informed that my order was delivered to the incorrect shipping address, they will then have to recover my item and thereafter send me a new item, this would take a few days. Another week past, still nothing. On Saturday, 19 December 2020 I am informed that they are not able to recover my item and will refund me my money on 21 December 2020.

I waited for the refund, still nothing reflected. I attempted to contact them via their whatsapp line for days with no response. Today, 30 December 2020, I eventually receive a response to say that my refund was processed and it was successful. Like what the hell?! Do you think I would be sending multiple messages and calling if I had received my funds!

So now I am waiting for the Proof of payment from their bank as I provided the correct banking details and I want to see if the deposit was actually processed or am I just being lied too.

Their customer service is terrible, they never respond to their whatsapp's or emails on a timely basis. I have been waiting for over a month for my order now and I feel like I have just been lied too and scammed. At this moment in time I can't agree or support the reviews on their website and I would not recommend anyone purchase from them.