MN
Maseeha N
Active since Nov 2016
22
Reviews
0
Industries
Reviews
22 reviews10 months ago
Late delivery of medication
My first encounter with Pharmacy Direct was mid 2024 and for the most parts their service was good so this year March when I got my new scripts for oral meds and home injections I gave them to Pharmacy Direct for dispensing expecting the continued decent service. However, every single month when it is time for my medication to be delivered I am on the phone with customer service because my oral medication is either late or I don't receive all my meds or I receive meds I ask them not to send. Once again this month my oral medication is late and the icing on the cake my injections are also late. I can't miss my injections because it breaks the sequence and puts me at risk of creating antibodies and rejecting the injections and possibly putting out of remission. Last week I was called by a gentleman that informed me my meds will be dispensed on 18 June and I informed him that that is okay but I need it before Friday. On the 18th no delivery notification. I contacted customer service twice and each time I was told the meds are being processed and will be dispensed soon and I informed them I need my injections today (Friday 20/06) but they never arrived so now I must spend the weekend without my oral meds or injections and come next week I will probably only get my medication on Tuesday, if lucky, leaving me 4 days late for my injections. Pharmacy Direct are not doing this service for free or doing me a favour, my meds are paid for by my medical aid yet I am left here asking where my meds are. This level of service is unacceptable! You are playing with people's health! When my repeat scripts end in a few months time I will not be handing my new scripts to Pharmacy Direct; I'd rather take the drive to collect my meds cause the benefit of delivery is only nice when it's on time. P.s The customer service team are great! They always try to help the best they can.
53 replies
21 months ago
Julian David 😊 fr...
Julian David 😊 from OnePlan provided me good service and quick service by answered all my questions, allowing me to make an informative decision for the wellness of my furbabies!
58 replies
22 months ago
Unempathetic Ward Councilor - Ward 134
I reside in Ward 134, Northriding, Johannesburg, Gauteng and our ward councilor is not helpful, unempathetic and bully. He literally regurgitates the updates shared by Rand Water or City Power and when questioned for further updates, he becomes hostile and removes members from the group chat or changes the group chat settings so he can only send messages and when you private message him he does not respond or responds saying what don't you understand about the updates shared on group or trash talks you saying that you are uneducated and don't understand what the purpose of a councilor is and then proceeds to send you documents and links for you to go educate yourself. As a community member who has no water or electricity for days and looking for information other than the information I can find myself on X, dealing with him is a headache and overall unpleasant. Personally, can't wait for the Ward members to be changed.
0 replies
22 months ago
Poor service from Clicks Direct and Clicks Bel Airs
This complaint is to highlight the poor service I received from Clicks Direct & Clicks Bel Airs in Northriding, Johannesburg. My Humira nurse sent my script and medical aid approval to Clicks Direct 48 hours before I was due to take my injections and did inform them of the urgency. My package was only delivered by Clicks Direct to Clicks Bel Airs on Tuesday, 11 June 2024. I Wednesday, 12 June I had to phone and case my order to figure out where it was as Clicks Bel Airs failed to inform me that my order was ready for collection. I was only able to take my injection on Wednesday, 12 June 2024; 5 days late. On arriving home, I opened my order to find that I was given the incorrect injections. I am meant to receive the Pen injections but rather received pre-filled syringes and the Clicks label states "Pen". Now I've almost a week late and sitting with the incorrect type of injections. I can't afford to spend another week without taking my injections and waiting for Clicks to send me the correct injections. As we were only trained how to administer the pen injection, my partner had to Youtube a few tutorials to figure out the correct way to administer the syringe injections. And thankfully, he was brave enough to inject me with the syringe injection. However, the syringe injection is more painful when being administered and it caused a much worse skin reaction then the Pen injection and the best news is I still have one more syringe injection to take in two weeks time cause I take two injections a month. This is not the first time I've had challenges getting my Humira injections from Clicks Direct and this was definitely the last straw of inadequacy for me. Going forward, I will be receiving my Humira injections from another pharmacy. Being chronically ill is hard enough without having the unnecessary strain of medication mishaps.
0 replies
50 months ago
Terrible Online Customer Service
The facility and staff at the facility are great but the online customer service representatives are terrible. Any email sent to get help is either never replied too or you have to wait over two weeks to get a response. I have also tried calling the help center but not always is my call answered or when answered it immediately cuts. I have restored to sending a direct message on Instagram to your page and from that account I received an email address for escalations and to my surprise got a response three days later, I guess at this point three days is better than two weeks.
0 replies
54 months ago
Just a bunch of Scammers
Unless there is someone that can tell me different I stand by the fact that they are scammers! If you are contacted by a Julie Clark (Account Manager), Tyler (Account Manager - Based in SA Cape Town) or Jack Tyson (CEO of the company) please just don't continue communication. They are all full of empty promises. I begun my investment in September 2021 and it is not November 2021 and we are still at a point were they are asking me for more money and nope, I never got my profit. I invested R1500 over two weeks, first I had to pay R5000 to verify my details on their cloud system. Then from there my investment grew too fast and I had to keep topping up to get stronger software. And when I say top up I mean like more than R10 000 at a time. Then it was time to withdraw and I needed to pay for a swift code. Paid for swift code still no profit, then I had to pay for maintenance of my account, at that point my profit was supposedly released and meant to reflect in my bank account but guess what more issues came.. Apparently the tax officials held back my profit now pay tax. By hook or crook I made the payment only to be contacted by someone from a "clone company" who pretended to be my Account Manager during our conversation I supposedly shared information that allowed them to access my profit and supposedly start to steal it and now guess what?? More money is needed to get my profit. And I was told that it is my fault that I spoke to the fraudster so it's my fault I won't get my profit. And I just simply walked away cause this was just becoming insane. All the payments made to keep this going was based on borrowed funds and now guess what? No profit means not able to pay the debt so here I am in the process of going under debt review. Yet they promised me every step off the way that I will get my profit and I will pay off my debt. They even pretend to care about you as an individual. Writing this out I feel really embarrassed to have allowed myself to be manipulated by these individuals but hey we live and we learn and I share my story so that others may not make my mistake too. If you really want to invest in Bitcoin I suggest rather doing it through your Bank at least they are legit...STAY AWAY FROM THEM!
0 replies
61 months ago
Lack of Education
We had went to the pet store in Bellairs shopping centre looking for hamster supplies and we always take a look at the animals. To our surprise on that day there was a dead hamster in one of the tanks, there was actually flies and roaches walking on the body so clearly the poor thing has been dead for awhile. There were also infant hamsters and when I enquired about their availability for sale or their gender I was informed that the babies can leave their mother and they don't know their genders as it is hard to tell so they wait until they start fighting t separate them; as dwarf hamsters of different genders can't live together upon reaching ***ual maturity as they begin to fight. The problem I have with this is that staff are not adequately knowledgeable of the animals in their possession, firstly those baby hamsters are too young to be separated from their mother as they are still nursing; baby hamsters can only leave their mother after 3-4 weeks. Secondly, it is important not to let the hamsters fight as that puts them under stress and reduces their lifespans, which puts the hamster and the future owners at a disadvantage. It would be beneficial to the store, the hamsters and future owners if the staff have the adequate knowledge to take care of the animals in their possession. Education is key!
0 replies
61 months ago
Lack of Education
We went to Lifestyle pet hyper in Randburg on the corner of Beyers looking for supplies for our hamsters. The staff are not very familiar with the products that are kept for hamsters as when we enquired what type of wood are the wood shavings they had made from, we were informed that we should read the bags. If the bags gave us answers, we wouldn't of asked and the reason we enquired is because pine wood shavings is dangerous for your hamsters and it seems like that is all that they stock. Another factor that really upset me was that they kept adult golden hamsters together and they were fighting and when I say fighting, I mean they were bleeding and when we informed the staff to please separate them, the staff showed no concern or haste, in fact I don't believe they ever separated them. And if you have knowledge of hamsters, you would know that golden adult hamsters do not share their space. And by keeping the hamsters in that space you are putting them under stress and shortening their lifespans, which is really putting future owners and the hamster at a disadvantage. I find it really sad that the staff do not have the adequate knowledge to assist customers nor do they have the adequate knowledge and care to take care of the animals in their possession. Education is key!
0 replies
62 months ago
Never responds to emails
I do not understand why MiwayLife has email addresses listed on their website cause they clearly can't respond to emails. I have sent multiple emails with a very simple request but yet no one seems to be able to respond! And then they have the nerve to call me and when I don't answer, they send me an sms to call them.. I clearly sent an email for a reason so have the decency to respond to my email, simple as that. If responding to emails is hard for you'll, you'll should rather remove those addresses from your website!
56 replies
64 months ago
Poorest customer service
I came across their website in November 2020 and was interested in purchasing an item as their electronics are really cheap as compared to the normal retail stores. I was concerned as to whether they are scammers and had asked many questions and browsed their website multiple times. They seemed legit and their website had many reviews from happy customers so I decided to go out on limb and on 28 November 2020 I made my purchase. I was told the order would arrive 3-5 working days, and I even received my delivery tracking number. The 5 days past, every time I enquired I was told that my order should arrive soon but never did. Two weeks have past and still nothing. I had informed them that this order was a Christmas present for a younger sibling and it was really important that I received it, they communicated to me that they understood and would do everything they can to help me get my order. Eventually I was informed that my order was delivered to the incorrect shipping address, they will then have to recover my item and thereafter send me a new item, this would take a few days. Another week past, still nothing. On Saturday, 19 December 2020 I am informed that they are not able to recover my item and will refund me my money on 21 December 2020. I waited for the refund, still nothing reflected. I attempted to contact them via their whatsapp line for days with no response. Today, 30 December 2020, I eventually receive a response to say that my refund was processed and it was successful. Like what the hell?! Do you think I would be sending multiple messages and calling if I had received my funds! So now I am waiting for the Proof of payment from their bank as I provided the correct banking details and I want to see if the deposit was actually processed or am I just being lied too. Their customer service is terrible, they never respond to their whatsapp's or emails on a timely basis. I have been waiting for over a month for my order now and I feel like I have just been lied too and scammed. At this moment in time I can't agree or support the reviews on their website and I would not recommend anyone purchase from them.
0 replies
Review Distribution
5 Star
4 (18.181818181818183%)
4 Star
1 (4.545454545454546%)
3 Star
1 (4.545454545454546%)
2 Star
1 (4.545454545454546%)
1 Star
15 (68.18181818181819%)