Dissapointed and hurt

Good evening my name is Lorraine mataboge from Rustenburg, it was on the 31st of January 2026 when I went to Ultra liquor Rustenburg platinum square we got inside the shop with my brother and bought a bottle of Hennessy Vsop I paid for it and bought a gift bag to put a bottle then the bottle broke ,the lady at the teller gave us attitude and told us thats none of her business, she went to tell the Manager and the guy came gave us attitude and told me it was my negligence it has nothing to do with him ,they cald the lady a supervisor then she said im waisting my time I won't get a refund or another bottle, they were making noise to us infront of the customers and even laughing we went out of the shop with nothing ,spent the whole R950,00 for that bottle ,im so s hurt and dissapointed especially by the management said he dont care even if we stop buying from their shop ,supervisor said she dont care even if we regular customers, im hurt,dissapointed please help me my number is 0766859871