UL
Ultra Liquors
Unclaimed Business
UL
AI Review Summary
Based on recent customer reviews, Ultra Liquors faces significant and recurring complaints about rude, dismissive staff and unresponsive management across multiple branches. Customers report being treated disrespectfully when raising legitimate concerns, including broken products, suspected counterfeit or expired alcohol, and missing promotional items. Several reviews describe managers who show no accountability, refuse refunds, and even resort to verbal aggression. Product integrity concerns, particularly around expired stock and suspected fake spirits at the Orange Farm location, are especially alarming. Only one review, from the Parow branch, praised product variety and knowledgeable staff.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-34
Recommended: Unlikely
Review Distribution
1.4|13 Reviews
May '25 - Apr '26
5(8.3%)
4(0%)
3(0%)
2(8.3%)
1(83.3%)
5(8.3%)
4(0%)
3(0%)
2(8.3%)
1(83.3%)
Frequently Asked Questions About Ultra Liquors
Based on recent customer reviews, Ultra Liquors faces significant and recurring complaints about rude, dismissive staff and unresponsive management across multiple branches. Customers report being treated disrespectfully when raising legitimate concerns, including broken products, suspected counterfeit or expired alcohol, and missing promotional items. Several reviews describe managers who show no accountability, refuse refunds, and even resort to verbal aggression. Product integrity concerns, particularly around expired stock and suspected fake spirits at the Orange Farm location, are especially alarming. Only one review, from the Parow branch, praised product variety and knowledgeable staff.
Ultra Liquors has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked Ultra Liquors across 94 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lorraine M
1 reviews | Active since Jan 2020
9 Feb 2026, 22:03
Dissapointed and hurt
Good evening my name is Lorraine mataboge from Rustenburg, it was on the 31st of January 2026 when I went to Ultra liquor Rustenburg platinum square we got inside the shop with my brother and bought a bottle of Hennessy Vsop I paid for it and bought a gift bag to put a bottle then the bottle broke ,the lady at the teller gave us attitude and told us thats none of her business, she went to tell the Manager and the guy came gave us attitude and told me it was my negligence it has nothing to do with him ,they cald the lady a supervisor then she said im waisting my time I won't get a refund or another bottle, they were making noise to us infront of the customers and even laughing we went out of the shop with nothing ,spent the whole R950,00 for that bottle ,im so s hurt and dissapointed especially by the management said he dont care even if we stop buying from their shop ,supervisor said she dont care even if we regular customers, im hurt,dissapointed please help me my number is 0766859871
Helpful (0)
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Lorraine M
1 reviews | Active since Jan 2020
9 Feb 2026, 22:03
Dissapointed and hurt
Good evening my name is Lorraine mataboge from Rustenburg, it was on the 31st of January 2026 when I went to Ultra liquor Rustenburg platinum square we got inside the shop with my brother and bought a bottle of Hennessy Vsop I paid for it and bought a gift bag to put a bottle then the bottle broke ,the lady at the teller gave us attitude and told us thats none of her business, she went to tell the Manager and the guy came gave us attitude and told me it was my negligence it has nothing to do with him ,they cald the lady a supervisor then she said im waisting my time I won't get a refund or another bottle, they were making noise to us infront of the customers and even laughing we went out of the shop with nothing ,spent the whole R950,00 for that bottle ,im so s hurt and dissapointed especially by the management said he dont care even if we stop buying from their shop ,supervisor said she dont care even if we regular customers, im hurt,dissapointed please help me my number is 0766859871
0
Replies (0)R
Robin
1 reviews | Active since Jan 2020
9 Feb 2026, 09:42
Ultra liquor store awesome blessing parow
This Ultra Liquors is a standout bottle store loaded with variety and excellent service. Whether you’re picking up classic favourites or discovering new flavours, the knowledgeable staff and well-organised shelves make every visit a pleasure. A go-to spot for quality and choice in Parow
Helpful (0)
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Robin
1 reviews | Active since Jan 2020
9 Feb 2026, 09:42
Ultra liquor store awesome blessing parow
This Ultra Liquors is a standout bottle store loaded with variety and excellent service. Whether you’re picking up classic favourites or discovering new flavours, the knowledgeable staff and well-organised shelves make every visit a pleasure. A go-to spot for quality and choice in Parow
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Replies (0)AN
Antoinette N
1 reviews | Active since Jan 2020
6 Jan 2026, 07:13
Bad customer service
Good morning. I went to one of your stores in Boksburg on the 4th January 2026 to buy whiskey which was not on the shelves and l went to the counter for assistance. When I found one customer being helped by two ladies l stood there for half an hour before I asked if I was going to be helped. I asked them if it was possible to help one customer while others waited that's when one of the ladies without name tag helped me with a very horrible attitude. I still believe these ppl never went to customer training they rude and their attitude is disgusting when you ask for assistance it's as if they doing us a favour. Thanks
Helpful (0)
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Antoinette N
1 reviews | Active since Jan 2020
6 Jan 2026, 07:13
Bad customer service
Good morning. I went to one of your stores in Boksburg on the 4th January 2026 to buy whiskey which was not on the shelves and l went to the counter for assistance. When I found one customer being helped by two ladies l stood there for half an hour before I asked if I was going to be helped. I asked them if it was possible to help one customer while others waited that's when one of the ladies without name tag helped me with a very horrible attitude. I still believe these ppl never went to customer training they rude and their attitude is disgusting when you ask for assistance it's as if they doing us a favour. Thanks
0
Replies (0)SS
Sibusiso S
1 reviews | Active since Jan 2020
29 Dec 2025, 01:17
Elicit alcohol
Orange Farm Ultra Liquor ****med us, on the 16th of December they sold us a **** REMY MARTIN VSOP, it was on special and came with a Appletiser mix, the following day when we drank it withouth the mix we realized that the bottle did not taste anything like Remy Martin. I lodged the complain on the 17th evening by sending my complaint to their complaints email found on Google but to date I have not heard any response from them. On the 18th I went to their shop, the manager took the bottle and promised that they will send it for testing, but they later called and told them that because the bottle was dranked they will not continue with the testing. I am very dissatisfied with ultra liquor Orange Farm
Helpful (0)
|Replies (0)SS
Sibusiso S
1 reviews | Active since Jan 2020
29 Dec 2025, 01:17
Elicit alcohol
Orange Farm Ultra Liquor ****med us, on the 16th of December they sold us a **** REMY MARTIN VSOP, it was on special and came with a Appletiser mix, the following day when we drank it withouth the mix we realized that the bottle did not taste anything like Remy Martin. I lodged the complain on the 17th evening by sending my complaint to their complaints email found on Google but to date I have not heard any response from them. On the 18th I went to their shop, the manager took the bottle and promised that they will send it for testing, but they later called and told them that because the bottle was dranked they will not continue with the testing. I am very dissatisfied with ultra liquor Orange Farm
0
Replies (0)SS
Sibusiso S
1 reviews | Active since Jan 2020
24 Dec 2025, 17:08
Elicit alcohol
On the 16th of December 2025 I bought a bottle of Remy Martin at Orange Farm Ultra Liquor store. The contents of the bottle does not taste anything like Remy Martin. It has a sharp taste of spirit and it does not have Remy Mrtin's aroma. I have also attached the slip as proof of purchase. We returned the bottle and they said this will send it for testing but they later said they will not test it because it was ranked. They are intentionally poising us and are refusing to take accountability.
Helpful (0)
|Replies (0)SS
Sibusiso S
1 reviews | Active since Jan 2020
24 Dec 2025, 17:08
Elicit alcohol
On the 16th of December 2025 I bought a bottle of Remy Martin at Orange Farm Ultra Liquor store. The contents of the bottle does not taste anything like Remy Martin. It has a sharp taste of spirit and it does not have Remy Mrtin's aroma. I have also attached the slip as proof of purchase. We returned the bottle and they said this will send it for testing but they later said they will not test it because it was ranked. They are intentionally poising us and are refusing to take accountability.
0
Replies (0)gN
gift N
1 reviews | Active since Jan 2020
18 Nov 2025, 08:05
#BlackFriday - Manager a ****
#BlackFriday Order Number: 19752 The service at their Wynberg branch is completely bad and the manager is a ****, inconsistent and inconsiderate. The staff member that helped me said the manager removed two cases of Black Label beer because it reached the maximum limit. I asked why did he remove the two cases of Black Label and not the Corona or why did he not confirm with me first and there was no response and I told them I had bought more than that quantity in other Ultra Liquors with no issues.
Helpful (0)
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gift N
1 reviews | Active since Jan 2020
18 Nov 2025, 08:05
#BlackFriday - Manager a ****
#BlackFriday Order Number: 19752 The service at their Wynberg branch is completely bad and the manager is a ****, inconsistent and inconsiderate. The staff member that helped me said the manager removed two cases of Black Label beer because it reached the maximum limit. I asked why did he remove the two cases of Black Label and not the Corona or why did he not confirm with me first and there was no response and I told them I had bought more than that quantity in other Ultra Liquors with no issues.
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Replies (0)M
MoseleRammutla
1 reviews | Active since Jan 2020
23 Oct 2025, 15:50
Ultra liquors express Pretoria North
Expired alcohol sold at ultra liquors express pretoria north. Gave me stomach cramps had to seek medical attention the next morning, went to the store after seeing the doctor only to find a rude manager who did not care about his customer health. After trying to exchange the product he noticed that the whole stock has expired 5 months ago
Helpful (0)
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MoseleRammutla
1 reviews | Active since Jan 2020
23 Oct 2025, 15:50
Ultra liquors express Pretoria North
Expired alcohol sold at ultra liquors express pretoria north. Gave me stomach cramps had to seek medical attention the next morning, went to the store after seeing the doctor only to find a rude manager who did not care about his customer health. After trying to exchange the product he noticed that the whole stock has expired 5 months ago
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Replies (0)EP
Enrico P
1 reviews | Active since Jan 2020
22 Sept 2025, 15:38
Truck and fork lift noises coming from Ultra liqiours ,Ellofsdal
I am totally fedup with the noises of large trucks and fork lift coming from Ultra Liquiors in Paul Kruger and Neethling streets in Eloffsfal area. This.is.a residential area. Noises are day in and out seven days a week. Its getting a real.pain hearing these sounds. Surely the managment doesnt take these noises which residents have to put up with seriously. Totally unacceptable.
Helpful (0)
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Enrico P
1 reviews | Active since Jan 2020
22 Sept 2025, 15:38
Truck and fork lift noises coming from Ultra liqiours ,Ellofsdal
I am totally fedup with the noises of large trucks and fork lift coming from Ultra Liquiors in Paul Kruger and Neethling streets in Eloffsfal area. This.is.a residential area. Noises are day in and out seven days a week. Its getting a real.pain hearing these sounds. Surely the managment doesnt take these noises which residents have to put up with seriously. Totally unacceptable.
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Replies (0)