Ultra BAD Panelbeaters - Pinetown

Shocking - stay away!

The service does not even deserve one star!

I had an accident in early December 2022, and they towed my car to these guys. It is March, and I am still waiting for the vehicle despite numerous follow ups. Initially they said they were waiting for spares that would take 6 weeks, then a month ago they said the spares had arrived. Three weeks ago they sent me photos of my car (almost complete) - painted, polished and (according to phone call recordings I have) - almost complete. They said they had "other jobs to work on" and I pleaded with them to please prioritise this because it's been waiting since December.

The only thing they said they were waiting for was a spare wheel clamp and wheel alignment, spares which they then said they had received the day before - and wheel alignment that they said would take half an hour. We arranged to have my car ready on Wednesday the 2nd of March, it wasn't ready. They told me "tomorrow afternoon". I asked what time so that I could arrange transport to collect it. I was THEN told that they will "tell me when they are happy with the car!" I asked what does this mean and was informed that they don't have a date or time when the car would be ready. I have photos of my car almost ready from weeks back. They have now told me it is due to spares unavailability (the same spares they had already received) citing a letter from the 21st of February, from a different car manufacturer to my make of vehicle. My insurance company and I are both being given the run around. AVOID.

I will be lodging a complaint with MIOSA (Motor Industry Ombundsman).