Paid for internet HOME KIT and received nothing want my money back

I received my quote 2017/06/03 for AIRMAX5GHZ Home 5 GHZ UBNT HOME KIT CUSTOM and made payment 2017/06/04 so payment was received quickly then there was a problem that they couldn't install the hardware as the technician's wive went into early labor, we were understanding and said it's fine then Louis said he will give us a temporary huawei rooter as we had paid him for internet services also and had no internet. I asked him again for installation again then there was complications with the baby and ever since just excuses and no installation he claimed we had a better option with the Rooter but every time I checked internet speed it said your internet speed is very slow your internet download speed is very slow. web browsing should work, but videos could load slowly so I just wanted my hardware to be installed that's what I paid for and wanted. Numerous telephone calls, messages, whats-apps, no installation. (from June now in October 2017) never returning them. The internet then started asking for updates, eventually the 21st of October he sends me a voice note to come and update the rooter. He could not update the rooter and explained it's going to be sent to the technicians to be fixed and returned by Wednesday he took the unit with him (I'm left with the box). I forgot that my husband had his final Skype class in order to get his qualification, I called to get the rooter back sooner than Wednesday as without internet he can't do his Skype class and will loose his certificate but yes attitude from there and then suddenly we didn't have wireless internet service in our area any longer Louis then said he is going to stop the service refund me my remainder of the month now I can't get hold of him and need my refund so that I can pay a new service provider and nothing? I just want my money back for the hardware I never received can't understand why this can't be sorted out and handled in a descent way. Disappointed in the service level and how I was spoken to and treated VERY unprofessional totally now I just want my money back and never path ways with this company again will never use ULTRAIP for internet ever in my life again.