Exploitative sales people

I recently sent the below complaint to Umarketpro:

"I am writing to lodge a formal complaint regarding the manner in which I was misled and misguided by your sales representatives, resulting in a devastating financial loss of over R200,000 within less than three weeks.

While I acknowledge that your company is a registered and legitimate business, the tactics employed by your sales team are highly questionable and, in my experience, exploitative. I was subjected to extremely aggressive sales pressure, which pushed me—an inexperienced novice in trading—to invest more and more, until every cent of my savings had been depleted. Even after losses mounted, your staff continued to push for further deposits, insisting that I could recover if I invested additional funds.

I entered into this with transparency, as a single mother who explained my financial goals clearly, and I was assured that my best interests would be safeguarded. Unfortunately, this promise was not honored. Instead, I was repeatedly pressured, shown misleading “success” stories, and even given guarantees of positive outcomes that never materialized. Each time I suffered losses, I was urged to deposit more, only for those funds to vanish as well.

To make matters worse, I was actively discouraged from making any withdrawals, with the explanation that keeping funds in the account was necessary to “grow my portfolio.” As a result, I never once had the chance to withdraw a single rand of my own money before everything was lost.

It has since come to my attention that your sales representatives earn substantial commissions on every deposit made, which explains the relentless pressure I faced. In less than one month, nearly R300,000 of my hard-earned savings was wiped out under the guidance of individuals who claimed to be “investment experts.”

I now find myself feeling betrayed and ****med—not by a *****ulent entity, but by a registered company that is supposed to be operating with integrity. This experience is particularly painful given the current economic climate in our country, where savings represent security and sacrifice.

I have retained evidence of the misleading promises and high-pressure tactics used against me, including WhatsApp messages and email communications. While I am bringing this complaint forward in good faith, I fear that your company may attempt to shift the blame entirely onto me, the client, rather than accepting responsibility for the ********* practices of your representatives.

I urge you to investigate this matter thoroughly and respond with accountability. I look forward to hearing how my complaint will be handled."

This sums up how I feel about their services.