Theft & False advertising

On December last year I had booked a family holiday away to Umfolozi River Lodge and Bird Park.

Firstly there was false advertising on their website in which it painted this beautiful picture about the place which included everything upon requesting the quote I was told that the payment will be R7000 in which was agreed on a debit payment.

On arrival at the place, only to find out that it was the total opposite of what was advertised and there where worms on the bed and no facility to drink water except for a bathroom and toilet, I then spoke to the person in charge and demanded a refund due to the mislead on their advisting and was told that they will only refund my money once the owner was back I then asked for a print out of which the debit was done and get another shock of my life to see that they had debited me R10000 when I had questioned it no one had answers to give me. I left I returned home and all was cancelled I was awaiting a call from the owner and a full refund.

2 Months had passed when they had refunded me R4000 upon calling them I was told that I would have to wait for the 2nd owner as the lodge was owned by two people. Its now been 9 months and I have not received my money or a call from the owner.

This is pathetic and I demand feedback regarding this I will not leave this and I will take this up further should I not receive the balance of my money that these guys have stole with any permission.