Horrendous service and reject products

<p>I purchased a FAW V2 from Aslam at the Umhlanga Multifranchise in January/February 2015.</p> <p><br />Within a week of purchase I started experiencing problems with the Power Steering. The power steering jerks to the left or right whilst I am driving. Then the EPS light comes on and the Power Steering becomes inactive which makes it very difficult to turn.After complaining about it at the branch the steering wheel column was replaced, however that did not resolve the problem.</p> <p><br />At the 15000km service I advised Roland(Umhlanga Multifranchise) and the last correspondence I received from him was an email dated 20 May 2016.</p> <p><br />I took my car in on 01/02/2017 for the second service and at that point I advised both Marlon & Winston at Umhlanga Multifranchise Service dept of the EPS light and the Power Steering jerking and becoming inactive. Winston advised me that another part will have to be replaced on the steering wheel, however they need to check availability and get it approved under the warranty thereafter they will do the replacement.</p> <p><br />I have since called the branch on the 03/02/2017 after not receiving any phone call from Winston or Marlon. When I got through to Winston he advised me that Marlon had contacted me already which he had not. Then he apologized and said he would speak to Marlon and call me back.</p> <p>It is now the 9/02/2017 and I am still awaiting a phone call on feedback from either of them. </p> <p><br />The after sales service is absolutely horrendous!!!</p> <p><br />As you can see this has been an ongoing problem to which the service department has been unable to resolve. It makes me wonder as to the competency of the staff Multifranchise employs or Multifranchise itself. I regret purchasing such a faulty product from their branch, I have paid a lot of money for this reject and am completely dissatisfied given the fact that the power steering feature is inactive majority of the time as well as being a severe driving hazard.</p> <p><br />I have been more than patient with this company.</p> <p>I posted my complaint here so that all consumers will know what to expect when going to Multifranchise with the intention of making a purchase and what lay in store for them afterwards.</p> <p><br />Truly disappointed and frustrated</p>