UM
uMngeni Municipality
Unclaimed Business
UM
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencesV
sandy V
1 reviews | Active since Jan 2020
8 May 2023, 07:25
Non existant service on no water/ burst pipe complaint
We have been without water since 9pm last night. You phone the emergency water contact centre and they say they will send a team to find out at 6am the next morning no team was sent as no one responded to them. So I ask what is the point of paying for a contact centre then. Now at 8 35 after numerous calls I finally get a call back to be told they only have one team and that one is working on another burst pipe so who knows when they will attend to our street problem or if they will. I find this organisation sadly lacking in structure and direction and good management. I emailed someone off the Umgeni Fb page just to be responded to with contact numbers to phone. I sent a WhatsApp message to Mr Pappas who has not responded either. So again the citizens on the ground have no voice and get ignored. We must just accept the poor service delivery and response and keep quiet as that is way it is going to be, nothing will change. Very disappointing 😡
Helpful (0)
|Replies (0)sV
sandy V
1 reviews | Active since Jan 2020
8 May 2023, 07:25
Non existant service on no water/ burst pipe complaint
We have been without water since 9pm last night. You phone the emergency water contact centre and they say they will send a team to find out at 6am the next morning no team was sent as no one responded to them. So I ask what is the point of paying for a contact centre then. Now at 8 35 after numerous calls I finally get a call back to be told they only have one team and that one is working on another burst pipe so who knows when they will attend to our street problem or if they will. I find this organisation sadly lacking in structure and direction and good management. I emailed someone off the Umgeni Fb page just to be responded to with contact numbers to phone. I sent a WhatsApp message to Mr Pappas who has not responded either. So again the citizens on the ground have no voice and get ignored. We must just accept the poor service delivery and response and keep quiet as that is way it is going to be, nothing will change. Very disappointing 😡
0
Replies (0)NM
Nonhlnhla M
1 reviews | Active since Jan 2020
26 Oct 2015, 08:15
Billing Accounts and Water Meter Query
Hi Iam so concern about your staff in the water department and Electricity Department, Howick, the way they conduct themselves, they are so rude you need to do something, communication skills and Customer Care is needed. <br> <br> We went there several times with my husband regards to some issues we have about the services, the lady we met at the water department on the 21 st of October 2015 did want to listen to us, attitude and rude, first she said \the security did not tell you that we offline"? Are you not receiving letters? Raising her voice as if she speaking to her children <br> <br> Some of the issues we have are the meter readings water"
Helpful (0)
|Replies (0)NM
Nonhlnhla M
1 reviews | Active since Jan 2020
26 Oct 2015, 08:15
Billing Accounts and Water Meter Query
Hi Iam so concern about your staff in the water department and Electricity Department, Howick, the way they conduct themselves, they are so rude you need to do something, communication skills and Customer Care is needed. <br> <br> We went there several times with my husband regards to some issues we have about the services, the lady we met at the water department on the 21 st of October 2015 did want to listen to us, attitude and rude, first she said \the security did not tell you that we offline"? Are you not receiving letters? Raising her voice as if she speaking to her children <br> <br> Some of the issues we have are the meter readings water"
0
Replies (0)LF
Luke F
1 reviews | Active since Jan 2020
1 Jul 2015, 13:17
Poor Service
I am in the process of buying my first property. Which requires a rates clearance certificate from the Municipality. <br> <br> The request for the rates clearance certificate was sent in on the 28th May 2015, more than a month later the best answer I receive is \we don't know
Helpful (0)
|Replies (0)LF
Luke F
1 reviews | Active since Jan 2020
1 Jul 2015, 13:17
Poor Service
I am in the process of buying my first property. Which requires a rates clearance certificate from the Municipality. <br> <br> The request for the rates clearance certificate was sent in on the 28th May 2015, more than a month later the best answer I receive is \we don't know
0
Replies (0)