Be Careful before joining Umvuzo they will leave you with no solutions and in pain

This medical aid will leave you without a solution , went and did an MRI scan, after experiencing a lot of pain on my back for weeks well medical aid was refusing me to do a scan , and after complains they eventually agreed now the Dr received findings and his recommendation is to do a pain block procedure NOT surgery , and Umvuzo bluntly refused to pay for the procedure so i called their call center asked to speak to someone that can help after being through from department to department eventually got to someone and asked her and she told me they don't cover it so i asked what are the alternatives they cover because i cant just sit with so much pain i need to have a solution ,she said she referred my call to the spinal cord department for someone that can give an alternative solution and since the person called and said they will call me back . i been a client for more than 10 yrs and when i need them to help me they throwing me around i been in pain for a month now on constant pain killers and the only solution of a pain block procedure the medical wont pay for and they are not giving me any solutions or alternatives