Ongoing claim issues and poor communication is extremely frustrating

I am extremely frustrated and emotionally exhausted with the ongoing issues I am experiencing with my medical aid. Why do we, as members, have to struggle so much before matters are resolved?

Please can I urgently receive the full details of my daughter’s consultation on 09/10/2025. I called on the morning before she consulted to confirm everything, and since then I have made numerous calls trying to resolve this matter. Each time I am told something different. One day I am told the issue has been resolved, and the next day I am told that I will receive an invoice from the doctor. This back-and-forth has been going on for far too long.

I am emotionally drained from constantly having to fight for valid claims to be paid. In addition to this, I am still dealing with an outstanding hospital account from last year. I am now receiving messages that the matter has been handed over to ITCBA by Lancet, which is truly overwhelming and stressful.

Can someone please take ownership of my case and assist me in getting all of these issues resolved as a matter of urgency? I would really appreciate clear communication, detailed feedback, and a final resolution.

Please treat this as urgent. I simply want peace of mind and clarity regarding my medical aid claims.