Heartbreaking Adoption Experience

I did not have a positive experience adopting through this organization.

While we followed every step of their adoption process, even parts we didn’t fully agree with, communication throughout was inconsistent and unclear. It took more than three weeks just to complete the home check, and details about the full process were never clearly explained.

Eventually, we were approved and adopted a puppy, who quickly became part of our family — deeply loved and well cared for. Sadly, almost three weeks later, our puppy had a minor accident at home was limping slightly. We monitored him closely, and the very next day took him to our vet. He was eating, drinking, playful, and the vet confirmed there were no serious injuries.

Despite this, representatives from the shelter arrived at my workplace without notice after receiving a complaint (before he had seen the vet) and insisted on taking him for a second veterinary check. Even after that second vet confirmed the puppy was physically fine, they still removed him from our care permanently.

The decision felt reactive and unfair. No evidence of neglect or breach of contract was ever presented. Instead of supporting a family trying to give a rescue pup a good home, they made a judgment that felt deeply one-sided and lacked compassion.

I understand shelters deal with many sad cases, but they should not allow those experiences to cloud fair judgement in homes where pets are genuinely loved and cared for.

This was our first experience adopting, and it left our family heartbroken. I sincerely hope the organization reflects on the impact of their decisions — not just on people, but on the animals they are entrusted to protect.