CANON PRINTER 2540S - EXCHANGE NO. CDEY3938

I had purchased a Canon Printer/Copier on 18 May 2020 from Unicopy Stationers. The printer was for my personal home use with low volume of usage. The odd scan, copy & print. I had printed a few times & then it started jamming.

I took it to Unicopy who advised that the printer which was still under warranty will be sent to Canon. On further enquiry, I was advised that the printer was to be replaced & Unicopy were awaiting Canon to replace the printer.

The printer was purchased on 18 May 2020 & sent to Unicopy on 24 June 2020. To date there has been no progress. Unicopy had advised that Canon were not forthcoming with the promised replacement of the printer..

I was advised that the sales department were in contact with Canon branck in Durban (Kerry & Natasha). Disappointing that this had not been escalated to senior management when there was poor or no response from Canon. The printer was just a month old when the problem arose.

It is so frustrating when you pay for something & are unable to utilise because of poor services.