Uni copy lack of customer satisfaction

I placed an order with Uni Copy on the 4th of January 2021 with full payment done but keep coming up with excuse on why they cant source an item for sale on their website. I have been dealing with Fiona who is difficult to get on the phone with & also hard for her to give you updates on the progress of the order. She spoke me about a refund but backed out of it as she was confident that the order will be fulfilled. Such a difficult company to deal with even if your full payment is done. Guys beware & take note of their service.