DP
Desendran P
Active since Sep 2014
11
Reviews
0
Industries
Reviews
11 reviews18 months ago
Don't lose loyal clients in the pursuit of financial gain
Hi, I have been a loyal customer of Momentum Insurance from 2015 & I did have fair number of claims with them which was taken care of by them in a very professional manner. I always had very good service from them & always turned away alternative quotes as I am a strong believer in loyalty & dedication to a company that treats me well & we all just want to know in our times of need we are taken care off. That being said now in 2024 I'm very disappointed as my policy is up for review or renewal & I receive an update on my premiums & there is an increase of close to R1225 & this was only conveyed to me via my broker & was advised that the policy was sent to management for a review as well & nothing could be done to lower the premiums. I can understand premiums are calculated according to risk profile but doesn't the years of being a loyal customer count for anything & I never missed a payment for all the years I have been with Momentum. It's so unfair that only the bad is taken into account & never the good & it's always what's best for the company & not what's fair to everyone. I have been a happy Momentum customer hence the review & if I was not happy, I will just get another insurer & life goes on. I would like to know how my premiums went from R2918.61 to R4202.10.I really feel let down by Momentum for not consulting with me about the premium increase & looking for a way forward. Momentum don't lose loyal clients in the pursuit of financial gain.
159 replies
25 months ago
Lancet Lab don't want to revise bill from Medical Aid rates to Cash rates.
My daughter was taken to Chatsmed trauma unit & needed some blood test to be done & we clearly instructed the staff that our Medical Aid (Medi help) only deal with Ampath Lab but without our authorization Lancet Lab was called in to do the bloods. No forms were signed by me the principal member. Lancet Lab had all the medical aid information & went ahead with the test & then billed the medical aid. Medi help rejected the claim & now left to me to settle the bill. I do believe that I should always pay for services rendered but I did not ask Lancet Lab for their services, but I am willing to pay but not as those ridiculous medical aid rates. We all know that the cash rate is much lower than medical aid rates & I did call Lancet Lab to ask for a cash rate to do payment but was told that the bill cannot be amended so I refused to pay the bill. Fast forward to the 15 March 2024 I am now handed over to a collection agency SCS (PTY) LTD who has no history about the case but demands payment & after my explanation to them, they didn't bother to refer to Lancet Lab but just listed me as a default client. If Lancet Lab can't revise the bill, then I can't see a way forward.
162 replies
29 months ago
MTN over billing customers
I am a loyal MTN customer & had only good service from them but after my last upgrade done this year 2023 it's been very rocky. My upgrade was done @ the Chatsworth Centre branch with Felecia Singh & these are business contracts. Upgrade was done in September & I have been over charged ever since the upgrade. I have visited the store many times but somehow these guys can never get it sorted out or keep moving the blame around. It very frustrating that I can't get updates from Felecia Singh when she promises to get back to me & I even have them on whatsup but that also doesn't help. The only other move I can make is to stop the debit order but that in turn will hurt my business. It's a no win with MTN & all I ask is do the right thing with loyal customers & if you'll made a mistake correct it. Stop acting like your customers don't exist. Please get your Chatsworth Centre Branch in order or your customers will disappear.
0 replies
38 months ago
Makro Tech deals non delivery of software
On the 22nd of Feb 2023 I paid Makro online for office software which a delivery time of 2-5 working days. On the 1st of March 2023 I received an email stating the order was delivered & also received an invoice from Makro via mail stating order completed. Even when I login to my Makro profile the details are the same. I now have an invoice & delivery note but no product. Is Makro now joining the scam trade. The agents @ the call center basically works of a script & are not much help. I always said is the best place to shop but no longer. Very disappointed with non-delivery & non service.
53 replies
61 months ago
Kia Umhlanga used vehicle division - No ethics
I have been to Kia Umhlanga used car division & had a horrible experience with Ravi the Sales manager & his team. When you think Kia you would think you dealing with a reputable company but they provided me so wrong. I drove out to their dealership on the 12 April 2021 & finalized a deal with Dhasegan for a Toyota Corolla 1.4 D4D but was not asked to put down a deposit as the car was not on the showroom floor as it was send out for detailing & would be returned the next day. Since this was a cash deal we made plans for me to view the vehicle 1st & test drive it before payment could be made. Arrangements was made to bring the car to me on the 13 April 2021 @ 14.30 pm & was also called to confirm the appointment. Dhasegan calls me a couple mins later to tell me another customer has put a deposit on the same vehicle that we had basically done a deal for. So were is the ethics of Kia & their sales staff. Kia you have let a good customer down without any redemption. Your Sales Manager of your used vehicle department Ravi should be held accountable as he handles his sales team & Dhasegan was dealing directly with him.
0 replies
64 months ago
Uni copy lack of customer satisfaction
I placed an order with Uni Copy on the 4th of January 2021 with full payment done but keep coming up with excuse on why they cant source an item for sale on their website. I have been dealing with Fiona who is difficult to get on the phone with & also hard for her to give you updates on the progress of the order. She spoke me about a refund but backed out of it as she was confident that the order will be fulfilled. Such a difficult company to deal with even if your full payment is done. Guys beware & take note of their service.
0 replies
68 months ago
Afrox don't take any phone calls for customer support
I wonder if Afrox even has people working there cause I tried to call most of the Durban Stores with no answer, even signed up for an online account but it never got approved after the 24 hour time period. Tried calling their online support team 2 days in a row but was kept holding for an hour every time so I finally cut the call. Called the head office & guess what same problem new day.
106 replies
68 months ago
Outstanding customer service from Tech Express
Well done to Justin Soobrayan from Tech Express for doing a splendid job of suppling me with the correct parts & making sure my delivery got to me on time. Great job guys keep up the good work.
0 replies
68 months ago
Went above & beyond to keep a customer satisfied
I would like to thank Rozanne & team from LRG Solar for giving me excellent service. Rozanne really went out of her way to give me great customer service & made sure my item was delivered on time. Great stuff guys keep up the good work.
74 replies
69 months ago
Job well done Momentum & team
Just had a claim with Momentum for my home contents which was damaged due to a bust water pipe & my claim was handled very professional by my claims consultant Nokuthula Nhleko. I'm very satisfied with her level of professionalism & also for making Momentum the great company that it is. Thanks guys highly appreciated.
53 replies
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