I was Scammed

I ordered epilettes, Badges and Ties for my company and I was promised to get my order in 3weeks. I didn't get my order after 3 weeks I called sales lady ignored my calls. When she take my call she promises to deliver my stuff and said my goods were ready for collection. I paid for the courier to collect my goods but sales lady was not there she was hospitalised according to them and then I spoke to Sandra Barnard the owner of that company she told me that goods were not ready she promised to send the stuff on Friday. Today she is not answering my calls I asked my wife to call her they said Sandra cannot take the call she sent her child to hospital.