******** interested

Dear Hello Peter Team, I would like to lodge a formal complaint against Unifi Loans regarding the way they have been handling my loan account. Unifi has handed my loan account over to their collections/accounts department; however, they continue to charge me interest on top of interest. Despite making several payments towards the loan, the outstanding balance never decreases because all my payments are being allocated towards interest only. I have contacted Unifi via phone and email multiple times to request an explanation, but they have failed to provide a clear answer or solution. It is ******** to charge compound interest (interest upon interest) on a loan account that has already been handed over for collection. I am requesting that this matter be rectified immediately. All payments I have made should be recalculated and correctly allocated, and the balance adjusted accordingly. If this issue is not resolved, I will have no choice but to escalate the matter to the National Credit Regulator (NCR) under the National Credit Act for further investigation. I would appreciate your assistance in ensuring that Unifi addresses this issue promptly and fairly. Kind regards, Sergio

0636489010