SM
sergio M
Active since Jan 2022
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
Excellent Service
Dear Management Team, I would like to take a moment to formally express my sincere appreciation for Michael and the outstanding service he has provided me at CK Coachwork. I came in with a very bad experience and serious frustration, but Michael completely turned that around and transformed it into a truly world-class customer experience. His professionalism, communication, commitment to quality, and genuine care for customer satisfaction are exceptional and rare to find. Because of him, I have full confidence in CK Coachwork again. I can honestly say that my vehicles will not go anywhere else — I am now a lifetime client, and Michael will always be my first point of contact. The service I received from him represents excellence at the highest level. CK Coachwork is extremely fortunate to have someone of his calibre representing your brand. Excellent work and outstanding service, Michael. Kind regards, Sergio Mohamed This is the Parow Branch
0 replies
3 months ago
Terrible workmanship
Dear Ayesha Knoop I am writing to formally record my continued dissatisfaction and to place on record the serious concerns regarding the ongoing poor workmanship on my vehicle. After my initial complaint, CK Coaching urgently collected my vehicle, assuring me that the defects would be rectified. However, when the vehicle was returned, it was in an even worse condition than before, which is completely unacceptable. The following additional issues were identified after the second return of the vehicle: New scratches on my rear lights, which were previously new and undamaged Rear of the vehicle still not correctly aligned Parts not properly assembled Window tint interfered with, despite no authorisation to work on it No effort made to clean areas where work was carried out This vehicle had approximately 15,000 km on the clock when it was handed to your workshop and was in excellent condition apart from a minor rear knock. It has now sustained multiple new scratches and defects as a direct result of being in your care. I have now been instructed to return the vehicle to your workshop for a third time. While I will comply in good faith, I must state clearly that my confidence in CK Coaching has been severely compromised. I am extremely concerned about what further damage may occur. Please note the following: This is an insurance-authorised repair, and I will not sign off on the repair with the insurer unless the vehicle is returned to me in the same condition it was received, excluding only the original accident damage Should the workmanship remain unacceptable after this third attempt, I will invoke my rights under the National Consumer Act and the applicable standards governing your industry I will require that the vehicle be repaired at an alternative approved repairer, at your cost, should you fail to deliver acceptable workmanship I have dealt with several reputable panel shops in the past, and I regret to say that the standard of work experienced at CK Coaching does not meet acceptable industry standards. This email serves as a formal final notice. I expect written confirmation of how you intend to handle this matter differently on this third repair attempt and what quality controls will be app**** to prevent further damage ,I will do a follow up review if this don't get sorted out properly tomorrow
0 replies
3 months ago
Pricing
Dear Web Africa Team, I am writing to formally lodge a complaint regarding the unfair pricing of my current internet subscription. I am currently paying R479 per month for a 20/10 line, while I have become aware that new customers are being offered a 30/30 line for only R330 per month. This pricing discrepancy is completely unacceptable and deeply unfair to loyal, existing customers. There is no reasonable justification for charging long-standing clients significantly more for a slower service while offering better packages at a lower price to new customers. This practice cannot be tolerated and reflects poorly on customer retention and fairness. I request that this issue be addressed as a matter of urgency. I expect either: An immediate adjustment of my package to match or exceed the current new-client offer at a fair price, or A suitable alternative resolution that reflects equal and fair treatment. Should this matter not be resolved promptly, I will have no option but to reconsider my relationship with Web Africa going forward. I trust that this issue will receive the urgent attention it deserves, and I look forward to your swift response. Kind regards, Sergio Mohamed
0 replies
6 months ago
******** interested
Dear Hello Peter Team, I would like to lodge a formal complaint against Unifi Loans regarding the way they have been handling my loan account. Unifi has handed my loan account over to their collections/accounts department; however, they continue to charge me interest on top of interest. Despite making several payments towards the loan, the outstanding balance never decreases because all my payments are being allocated towards interest only. I have contacted Unifi via phone and email multiple times to request an explanation, but they have failed to provide a clear answer or solution. It is ******** to charge compound interest (interest upon interest) on a loan account that has already been handed over for collection. I am requesting that this matter be rectified immediately. All payments I have made should be recalculated and correctly allocated, and the balance adjusted accordingly. If this issue is not resolved, I will have no choice but to escalate the matter to the National Credit Regulator (NCR) under the National Credit Act for further investigation. I would appreciate your assistance in ensuring that Unifi addresses this issue promptly and fairly. Kind regards, Sergio 0636489010
53 replies
7 months ago
********
Your Sergio [Your ID Number] 0636489010 [Your Email Address] [Your Physical Address] Date: [Insert Date] To: [Finchoice / The National Credit Regulator / The Credit Ombud] Subject: Formal Complaint Regarding Unfair Loan Repayment Practices by Finchoice Dear [Sir/Madam], I am writing to formally lodge a complaint regarding the conduct of Finchoice, as I believe their loan repayment practices are unfair, misleading, and in contravention of consumer protection laws. I initially took out a loan with Finchoice and was later offered an option to reduce my monthly repayment premium. However, I was not properly informed that this restructuring would result in compound interest being charged on top of existing interest, making it nearly impossible to settle my account. This has resulted in: Continuous accumulation of interest despite regular payments. Lack of transparency in how repayments are allocated. A repayment structure that unfairly traps consumers in ongoing debt. I believe this practice amounts to interest upon interest, which is exploitative and places me, as a consumer, at a severe disadvantage. Furthermore, this may be in breach of the National Credit Act and the principles of the POPI Act, as I was not given full, clear, and fair disclosure regarding the impact of restructuring my repayments. I therefore request the following: A full written explanation and breakdown of how my repayments have been calculated to date, including all interest charges. Confirmation of the total amount still owing, with an explanation of how much is principal versus interest. Immediate investigation into these practices to ensure compliance with the National Credit Act and consumer protection regulations. Assistance in restructuring my repayment plan in a fair and transparent manner that does not exploit consumers through compounded interest. Should this matter not be resolved promptly and fairly, I will escalate my complaint further through all available legal and regulatory channels. I trust that you will give this complaint the serious attention it deserves. Yours faithfully, Sergio
106 replies
19 months ago
Wrong information
Dear Betfred Customer Support, I am writing to express my disappointment and frustration with the service I received from Betfred online agents. Despite my repeated queries, I have been provided with misleading and false information regarding my account. Specifically, I am still awaiting payment of R299 that was not credited to my account. I have been assured multiple times that the issue would be resolved, but unfortunately, I have yet to receive my funds. - Account number: [insert account number] - Date of transaction: [insert date] - Amount: [insert amount] - Description of issue: [briefly describe the issue] I request that you: 1. Investigate this matter urgently. 2. Provide a clear explanation for the delay. 3. Release the outstanding funds into my account immediately. I would appreciate it if you could also look into the training and quality control of your online agents to prevent similar incid - IBAS (Independent Betting Adjudication Service): (link unavailable) Please keep records of all correspondence and interactions with Betfred for future reference. [05/10, 17:45] Meta AI: That's concerning to hear. Here's a sample email or complaint letter you can use to report the issue to Betfred: Subject: Complaint: Misleading Information and Unpaid Funds Dear Betfred Customer Support, I am writing to express my disappointment and frustration with the service I received from Betfred online agents. Despite my repeated queries, I have been provided with misleading and false information regarding my account. Specifically, I am still awaiting payment of [amount] that was not credited to my account. I have been assured multiple times that the issue would be resolved, but unfortunately, I have yet to receive my funds. Details of the issue: - Account number: 0636489010 - Date of transaction: 02 October - Amount: R299 I request that you: 1. Investigate this matter urgently. 2. Provide a clear explanation for the delay. 3. Release the outstanding funds into my account immediately.
53 replies
22 months ago
Deposits
Concern with Payments not Reflecting on My Account Dear Betway Support Team, I'm writing to bring to your attention a concern I'm experiencing with my account. I've made two payments, but unfortunately, they are not reflecting on my account yet. The payment details are as follows: - Payment 1: 18 June 2024 - Payment 2: 18 June 2024 I've checked my bank statements, and both payments have been successfully processed. However, my Betway account balance remains unchanged. Please investigate this matter urgently and update my account accordingly. I'd appreciate your prompt attention to this issue, as I'm eager to continue using your services. Thank you for your time and assistance. Best regards, Account- 0827401761 Liesl Mohamed
159 replies
23 months ago
Delayed funds
Here's a draft message: Subj Unacceptable Withdrawal Delay for My Deposited Funds. Dear Betway Support Team, I am writing to express my extreme frustration and disappointment regarding the withdrawal delay of my deposited funds. It is absolutely unacceptable that I have to wait 7-10 working days to access my own money, which I had deposited into your account. I did not expect such a lengthy delay, especially since the funds were mine to begin with. This is not a withdrawal of winnings, but rather my own deposited funds. I need access to my money promptly, and this delay is causing me significant inconvenience and financial hardship. I urge you to expedite the process and release my funds immediately. I request a swift resolution to this issue and expect a response regarding the actions you will take to address this unacceptable delay. I have send you my id copy bank statement and selfie and all that was need from me .Can the Fica department deal with the manner with urgency thanks Sincerely, Sergio Mohamed
477 replies
23 months ago
Incorect funds showing
Discrepancy with Account Funds Dear Betway Support Team, I am writing to bring to your attention a serious issue with my account. Despite showing available funds, I am unable to play and the system indicates only 79 cents in my account. This is unacceptable, especially given the lengthy wait I've endured to have my account reinstated. My account details are as follows: - Username: 0652627321 - Email address: sergiomohamed85@gmail.com I request that you investigate this matter urgently and correct the discrepancy. Please ensure that my account reflects the accurate balance, enabling me to play without restrictions. I appreciate your prompt attention to this issue and look forward to a swift resolution. Sincerely, [Your Name] Feel free to modify the email to better suit your situation, and I hope Betway's support team resolves your issue quickly!
954 replies
24 months ago
Bad Service
Extremely Disappointing and Frustrating Experience with Payment- account number -0827401761 I am writing this review to express my utter disappointment and disgust with the payment process. Despite sending numerous bank statements, making multiple calls, and sending several emails, my payment has still not been processed. The lack of communication and progress on this issue is appalling. Every time I reach out, I'm told that the matter will be "escalated" but nothing seems to happen. It's unacceptable that I've had to spend so much time and effort trying to resolve this issue, only to be met with empty promises. I expect a higher level of service and efficiency when it comes to financial matters. The lack of accountability and transparency is shocking. I hope that the company takes my feedback seriously and takes immediate action to rectify this situation. Please see my last email sent to them below - Dear Betway Team, I am writing to express my extreme disappointment and disgust with the service I have received from Betway. Unfortunately, my experience has been marred by the fact that I did an error on my payment by one number being out, I have escalated and send all proof of payments regarding the R280 rand payed into your account. Despite my loyalty and regular use of your platform, I have encountered unwillingness from your team to sort out the issue, These issues have caused me significant frustration and have seriously damaged my trust in Betway. I request that you take immediate action to address these issues and provide a suitable resolution. I would appreciate a prompt response regarding the steps you will take to rectify this situation and ensure that such problems do not occur in the future. If I do not receive a satisfactory response, I will be forced to take my business elsewhere and share my disappointing experience with friends, family, and online review platforms. I hope you understand the gravity of this situation and take the necessary steps to restore my faith in Betway. Sincerely, Account number 0827401761 Liesl Mohamed Dear Betway Team, I am writing to express my extreme disappointment and disgust with the service I have received from Betway. Unfortunately, my experience has been marred by the fact that I did a error on my payment by one number being out ,I have escalated and send all proof of payments regarding the R280 rand payed into your account. Despite my loyalty and regular use of your platform, I have encountered unwillingness from your team to sort out the issue,These issues have caused me significant frustration and have seriously damaged my trust in Betway. I request that you take immediate action to address these issues and provide a suitable resolution. I would appreciate a prompt response regarding the steps you will take to rectify this situation and ensure that such problems do not occur in the future. If I do not receive a satisfactory response, I will be forced to take my business elsewhere and share my disappointing experience with friends, family, and online review platforms. I hope you understand the gravity of this situation and take the necessary steps to restore my faith in Betway. Sincerely, Account number 0827401761 Liesl Mohamed Dear Betway Team, I am writing to express my extreme disappointment and disgust with the service I have received from Betway. Unfortunately, my experience has been marred by the fact that I did a error on my payment by one number being out ,I have escalated and send all proof of payments regarding the R280 rand payed into your account. Despite my loyalty and regular use of your platform, I have encountered unwillingness from your team to sort out the issue,These issues have caused me significant frustration and have seriously damaged my trust in Betway. I request that you take immediate action to address these issues and provide a suitable resolution. I would appreciate a prompt response regarding the steps you will take to rectify this situation and ensure that such problems do not occur in the future. If I do not receive a satisfactory response, I will be forced to take my business elsewhere and share my disappointing experience with friends, family, and online review platforms. I hope you understand the gravity of this situation and take the necessary steps to restore my faith in Betway. Sincerely, Account number 0827401761 My contact number is 0636489010
901 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (85.71428571428571%)